A
French-Speaking Customer Support for an Airline Company
AetherCore
Contract type
Ongoing
Work mode
Remote · Romania
Experience
3 years
Job description
A Customer Support Agent role serving French-speaking customers of a travel client, handling inquiries, bookings and issue resolution by phone, email and chat.
At a glance
- Work mode
- Remote · Romania
- Languages
- French – C1, English – B2
What you'll do
- Handle customer inquiries via phone, email, and chat in French.
- Offer detailed information regarding flight schedules, bookings, and travel services.
- Assist customers with booking changes, cancellations, and other related requests.
- Resolve customer concerns promptly and effectively.
- Document customer interactions and service activities accurately.
- Work closely with team members to enhance customer satisfaction.
What we're looking for
- Fluent in French (C1 and higher, both written and spoken) and at least B2 in English (spoken and written)
- Valid residence permit for Romania or a EU member state residency
- Strong communication and interpersonal skills.
- Excellent problem-solving skills.
- Ability to thrive in a fast-paced work environment.
- Competent in using computer systems and software applications.
Nice to have
- Prior experience in a customer support role is advantageous.
Benefits
- Competitive remuneration and benefits.
- A vibrant and international work environment.
- Opportunities for professional growth and development.
- Supportive colleagues and a positive workplace atmosphere.