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Forward Deployed Engineer (Ops)
Taktile
Contract type
Ongoing
Work mode
Hybrid · Hybrid (inferred: EU/NL where applicable)
Experience
Mid-level · 2+ years
Job description
Key details
- Develop a deep understanding of the Taktile platform and the value it can unlock for customers
- Support post-onboarding customers with technical problems and product inquiries, maximizing the full potential of agentic AI workflows for complex decisioning
- Work with Product and Engineering to translate customer insights into product improvements
- Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team
- Build strong relationships with Taktile's core users within customer teams
- Company mission
- Information not specified
Primary stack
Core technologies
Python (Programming Language)
Benefits
- Work with colleagues that lift you up, challenge you, celebrate you and help you grow
- Make an impact and meaningfully shape an early-stage AI company
- Experience a truly flat hierarchy and communicate directly with founding team members
- Develop deep expertise in prompt engineering and agentic AI architectures to automate institutions' most complex decisions
- Learn from experienced mentors and achieve tremendous personal and professional growth
- Get to know and leverage our network of leading tech investors and advisors around the globe
- Receive a top-of-market equity and cash package
Requirements & details
- Experience as a Solutions Engineer, Technical Account Manager, Forward Deployed Engineer, Customer Success Engineer, or Technical Consultant is preferred
- Familiarity with AI concepts including prompt engineering, large language models, and AI Agents
- Curious and customer-centric, caring deeply about the Taktile platform experience
- Enjoy solving technical problems and finding innovative solutions to customer issues
- Strong knowledge of APIs and data formats such as JSON and XML
- Proficient in Python and SQL
- Strong analytical skills and a hands-on mentality
- Communicate clearly in English with a wide range of customer profiles (engineers, business analysts, risk managers)
- Enjoy working directly with customers and are confident leading technical conversations, asking thoughtful questions, and explaining complex technical concepts to both technical and non-technical audiences
- Open to a hybrid work model and can work from the Berlin office at least three days per week
- Ideal: proven ability to navigate, query, and interpret complex systems and application logs
- Ideal: domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
- Ideal: ability to work flexibly, with a willingness to occasionally work outside of standard business hours
- LLMs, AI Agents, Python (Programming Language)
- Python (Programming Language)