Enterprise Client Success Manager
Job description
An Enterprise Client Success Manager role in BSI's Global Key Accounts team, focused on building long-term relationships with enterprise clients and ensuring they achieve their business objectives and maximize value from BSI's solutions. The role partners with Global Account Directors and internal teams to oversee the client experience and identify growth opportunities.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Pay
- USD 90,000 – 105,000 / year
What you'll do
- Build and maintain strong relationships with enterprise clients, serving as a trusted advisor and primary point of contact following the sale.
- Partner with Global Account Directors and internal teams to ensure client objectives are understood and supported.
- Develop and execute client success plans aligned with client priorities and business goals.
- Support client onboarding and training to ensure effective adoption of BSI's services and solutions.
- Proactively identify and resolve client challenges, coordinating with internal teams to ensure a positive client experience.
- Monitor client satisfaction, gather feedback, and identify opportunities to improve service delivery.
- Coordinate across BSI's divisions to ensure clients receive consistent, high-quality service and support.
- Support Quarterly and Annual Business Reviews, providing updates on client performance, service delivery, and opportunities for improvement.
- Identify opportunities to deliver additional value through expanded services and cross-divisional collaboration.
- Track client engagement, service performance, and key activities using CRM and client management platforms.
- Stay informed of industry trends and evolving client needs to strengthen long-term partnerships.
What we're looking for
- Bachelor's degree in Business Administration, Marketing, Project/Program Management, or a related field.
- Proven experience in client success, account management, or a related client-facing role.
- Strong relationship-building skills with the ability to engage and influence senior stakeholders.
- Experience managing complex client relationships and coordinating across multiple internal teams.
- Excellent communication, presentation, and problem-solving skills.
- Strong organizational and project management skills, with the ability to manage competing priorities.
- Ability to analyze client feedback and performance data to identify opportunities for improvement.
- A proactive, client-focused mindset with a commitment to delivering exceptional service and long-term value.
Nice to have
- Experience supporting enterprise or global key accounts within an international or matrixed organisation.
- Industry experience across Pharmaceuticals, Information & Communications Technology (ICT), Consumer Goods or Retail.
- Familiarity with CRM and client success platforms such as Salesforce, Gainsight, or similar tools.
- Experience supporting executive-level business reviews and strategic client success planning.
- Understanding of client onboarding, change management, and continuous improvement initiatives.
- Experience identifying opportunities for account growth through cross-functional collaboration.
Your team
Global Key Accounts
Apply
About BSI
The business improvement company
BSI is the world's first national standards organization with more than 100 years of experience, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries. Incorporated by Royal Charter, BSI is home to the Kitemark.
Mission
To help organizations become more sustainable and resilient and to inspire trust in their products, systems, services, and the world we live in
Key facts
- London
- business improvement and standards
- World's first national standards organization
- More than 100 years of experience
- Global partner for 86,000 companies and organizations in over 193 countries
- Partners with more than 77,500 clients in 195 countries
- Engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments
- Incorporated by Royal Charter
- Home to the Kitemark
What they value
- Client-Centricity
- Agility
- Collaboration