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Dutch-Speaking Inbound Customer Service Agent (m/f/d) – Remote

Avedo - Eine Marke der Ströer X GmbH
Contract type
Freelance
Work mode
Remote
Experience
3 years

Job description

A fully remote freelance customer support role handling Dutch-speaking customers' questions about orders, returns, products and shopping experience via calls, email and chat.

At a glance

Employment
Independent contractor
Work mode
Remote
Languages
Dutch – native, English

What you'll do

  • Be the first point of contact for Dutch-speaking customers, handling questions around orders, returns, products and their overall shopping experience
  • Handle inbound calls and written customer communication (email/chat) in Dutch
  • Manage orders, process returns and handle general customer inquiries
  • Provide product information and shopping advice
  • Accurately document each case in the CRM system

What we're looking for

  • First experience in customer service, ideally in an e-commerce, fashion or contact center environment
  • Native-level Dutch (written and spoken) – this is a must
  • Good English skills for internal communication and training
  • Strong communication skills and genuine enthusiasm for customer contact
  • Self-motivation and discipline for independent remote work
  • Stable internet connection and a quiet workspace
  • Comfortable working with CRM tools and digital systems

Your team

Avedo Contact Center

Benefits

  • 100% remote – work from wherever you're most productive
  • Pay-per-ticket model – earnings scale with your output
  • Fully remote training (5 days) before you go live
  • Personal onboarding and support from day one
  • Part of a growing international freelancer network
  • Long-term collaboration with real development opportunities

How to get hired

  1. 1Apply for the position in just a few minutes
  2. 2Fully remote training (5 days) before you go live

Apply

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About Avedo - Eine Marke der Ströer X GmbH

With over 40 contact centers in Germany and around the world, we're a strong partner for our customers. To make that happen, teamwork is our top priority. Together, we ensure that we're not only successful but also create better customer experiences.

Key facts

  • Contact center / customer service
  • Over 40 contact centers in Germany and around the world
  • Strong partner for our customers
  • Teamwork is our top priority

What they value

  • Teamwork