J
Director of Product Experience & Design - India
Contract type
Ongoing
Work mode
Remote · India
Experience
Lead / principal · 10+ years
Job description
Design leadership role at JumpCloud defining the experience vision for its unified IT management platform across admin console, end-user experience, and AI-assisted and agent-driven workflows. The role leads a distributed product design team and partners with Product and Engineering leadership.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · India
- Languages
- English – fluent
What you'll do
- Set a multi-year experience vision for the platform and the priorities that follow from it, across the admin console, the end-user experience, and AI-assisted and agent-driven workflows, in partnership with Product owners
- Own the most important end-to-end core workflows with Product partners, held to one bar: consistent, intuitive, self-service, and reliable on both the success and failure paths
- Design trust and security in every flow: permissions, policies, sign-in, recovery and alerts, so admins act with confidence and employees stay secure without friction
- Drive adoption and onboarding through in-product guidance, announcements and onboarding, measured by adoption of key workflows
- Define a clear measure of user satisfaction that brings together NPS, product feedback, support and research, and the actions the team takes on it
- Run research practice: discovery, usability testing and post-launch measurement that shape decisions before they are made and show what changed after
- Hold quality and craft through design reviews, accessibility standards, and the strategy and governance of the design system, including how it carries through from Figma to code
- Organize the team and its capacity, including design operations (documentation, standards and workflows) that help a distributed team move fast
- Define how the whole team uses AI, from discovery and synthesis to prototyping in code, made practical and repeatable
What we're looking for
- 10+ years in product design, including 4+ years leading design managers and multi-disciplinary teams in B2B SaaS
- A track record of experience improvements with measurable results, such as adoption, task success, support volume or NPS
- Experience shaping AI-powered or agent-driven product experiences, with a point of view on where they are heading
- Experience designing complex, technical or security-critical products
- Hands-on building and prototyping in code with AI tools such as Claude or Cursor, plus advanced Figma fluency: components, variables, tokens and design systems at scale
- Clear, confident communication with senior leaders, including when the answer is no
- Ownership of outcomes: hold design to outcomes for customers and the business, write down plans, make decisions with Product and Engineering partners, and follow the work through to adoption
- A clear view of where experience is going: turn the shift toward AI assistants, agents and APIs into priorities for what to improve in the UI, what to make AI-assisted, and what to make headless, backed by data
- Craft and a high bar: model the quality bar, give specific and candid feedback, and build standards and systems that keep quality consistent across a broad product
- Hands-on with AI: in the last two to three years have changed how a design team works with AI, in practice, from prototyping in code to research synthesis
- A leader who builds teams: grow designers and managers across locations, hire well, build shared ownership with Product and Engineering, and run critiques and skillshares
Nice to have
- Experience leading distributed teams across time zones (US, India, & Turkey are where our designers are)
- A portfolio with two or three case studies that show your work from problem to shipped outcome, including how you use AI
- Identity, security, device management, IT or developer tools experience is a strong plus
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About JumpCloud
Intelligent, Secure IT.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents.
Mission
To help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
Key facts
- IT management software
- Remote First company
- Teams in 15+ countries around the world
- Conducts internal business in English
- Designers are located in the US, India, and Turkey
What they value
- Build Connections