Director Commercial Ops
Job description
Director of Commercial Operations at Sword Health, owning the commercial operations engine (planning, systems, deal governance, enablement, clinical pre-sales support and analytics) and leading four teams as a strategic partner to the CRO.
At a glance
- Employment
- Full-time
- Work mode
- Remote
- Pay
- EUR 147,000 – 231,000 / year
What you'll do
- Lead and develop the Commercial Operations org (Revenue Operations, Field Enablement, Clinical Specialists, Business Analysts): set direction, hire and develop leaders, and hold each team accountable for its impact on revenue
- Set the commercial operating rhythm and be accountable for its outcomes: annual and quarterly planning, capacity and quota strategy, and business reviews with the CRO and executive team
- Be the single source of truth on commercial performance: pipeline health, conversion, win/loss, deal economics and rep productivity; turn the data into decisions, not dashboards
- Set deal governance policy: pricing guardrails, approval authority and contracting standards across employer, health plan and channel deals, carried out through the RevOps and Deal Desk teams
- Make sure Enablement and Clinical Specialists are deployed where they move revenue, so sellers walk into every meeting with the right narrative, proof and clinical credibility
- Drive the GTM systems roadmap (Salesforce, CPQ/CLM, Gong and the data stack) and bring in AI and automation to remove manual work from the commercial process
- Partner with Finance, Legal, Product, Marketing and Account Management on pricing, packaging, new product launches and cross-sell motions
What we're looking for
- 10+ years in Revenue/Commercial Operations, Strategy & Ops or consulting, with 5+ years leading multi-function teams (RevOps plus at least one of Enablement, Sales Strategy or Analytics)
- Track record of scaling a B2B commercial org through hypergrowth, ideally in US digital health, health benefits or enterprise SaaS
- Hands-on ownership of planning, forecasting, quota and compensation design at the company level
- Fluency in long, complex enterprise sales cycles with multiple buyers (employers, health plans, consultants, channel partners)
- Executive presence: can push back on a CRO, present to the board, and coach a first-time manager in the same week
- AI fluency: every hire must demonstrate at least Level 1 (Explorer) of Sword's AI proficiency framework
Nice to have
- Experience with multi-product or platform pricing and packaging
- Experience bringing AI tooling into GTM workflows (forecasting, deal review, rep coaching)
Your team
Commercial Operations
Comprises Revenue Operations, Field Enablement, Clinical Specialists and Business Analysts
Benefits
- Total compensation range reflects base, variable, and equity
- Additional benefits beyond total compensation
- Country-specific benefits may vary and will be detailed separately
Apply
About Sword Health
AI Care
Sword is a clinical-centric frontier AI lab and an applied AI platform pioneering AI Care, a new approach to healthcare built for medical reasoning, safety, and real-time treatment. Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is moving to a fully AI-native, 24/7 care program bringing physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience.
Mission
Building AI to heal billions and unlock humanity's full potential
Key facts
- 2020
- Digital health / AI healthcare
- More than 700,000 members across three continents
- Over 10 million AI sessions completed
- 1,000+ enterprise clients
- Helped clients avoid more than $1 billion in unnecessary healthcare costs
- Backed by 42 clinical studies and 44+ patents
- More than $500 million raised
Partners & customers