Director, Account Management & Sales Development – Mirakl Connect
Job description
Lead and coach the Mirakl Connect EMEA Account Management team, driving upsell, renewals, and churn reduction while acting as executive sponsor for strategic enterprise accounts. The role also owns top-of-funnel pipeline generation through the BDR team and drives AI and automation adoption across customer touchpoints.
At a glance
- Employment
- Full-time
- Work mode
- Hybrid · Paris, France
- Languages
- English – fluent, French – fluent
What you'll do
- Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction targets, while personally acting as executive sponsor for a select portfolio of strategic enterprise accounts
- Define and execute the growth strategy across the customer base, covering upsell, cross-sell, renewals, and churn prevention from highly automated mid-market motions to high-touch enterprise relationships
- Own top-of-funnel pipeline generation by leading the BDR team, with targets aligned across the Sales Director, enterprise Account Executives, and Marketing
- Drive the adoption of AI and automation across customer touchpoints, renewals, expansion triggers, and prospecting, working closely with Product, Ops, and agent builders to test, measure, and scale what works
- Champion the voice of the customer by translating insights into product feedback that shapes the Mirakl Connect roadmap, while building a team culture grounded in ownership, experimentation, and results
What we're looking for
- 8+ years in B2B SaaS, including at least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment
- Proven track record of driving MRR/ARR growth through renewals, upsell, and churn reduction across mid-market and enterprise customer segments
- Demonstrated ability to build trusted relationships with C-level stakeholders at large brands or retailers
- Revenue growth and retention strategy
- Team leadership, hiring, and development
- Executive stakeholder management
- AI and automation application in customer-facing teams
- Data-driven performance management (Salesforce and revenue metrics)
- English: Fluent
- French: Fluent
Nice to have
- Experience managing BDR/SDR teams
- Background in e-commerce, marketplaces, or retail tech
Your team
Mirakl Connect EMEA
Led by Jane Barge, VP Mirakl Connect EMEA; consists of up to 5 Account Managers and Business Developers covering the EMEA region, scaling AI-driven revenue growth for Mirakl Connect across retention, expansion, and pipeline generation.
How to get hired
- 130-minute Talent Acquisition screening
- 230-minute hiring manager interview with Jane Barge, focused on Succeed Through Expertise
- 3Two 45-minute values-based interviews with carefully selected members of our Connect team
- 430 to 45-minute case study in the form of a 90-day plan
Apply
Direct apply at Mirakl
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About Mirakl
Empowering every business to compete in the platform economy
Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
Key facts
- 750+ employees
- 2012
- Boston and Paris
- Marketplace and e-commerce technology
- Member of French Tech Next40
- 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
- Helps a global ecosystem of 450+ marketplaces (B2C and B2B)
- Network of over 100k third-party marketplace sellers
Partners & customers
What they value
- Work Hard Together: Teamwork and collaboration are the foundation of our success
- Get Things Done: We prioritize action and efficiency for impactful results
- Go Above & Beyond: We tackle challenges proactively and always aim for excellence
- Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- Satisfy & Empower Clients: We're committed to our clients' success