Customer Success Manager, MEA
Job description
Customer Success Manager responsible for owning strategic relationships with assigned customer accounts, driving retention, adoption and customer health metrics for Coursera's enterprise customers. The role works cross-functionally with Sales, Marketing, Content strategy, Product and Learner Operations.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Apply before
- November 5, 2026
What you'll do
- Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements
- Responsible for client retention results, customer health metrics and verified outcomes
- Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all in service of customers seeing value and growing their investment in their Coursera partnership
- Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution
- Provide quantitative and qualitative analysis to inform team decision-making and product roadmap
- Travel expected 15-25%
What we're looking for
- 3+ years of account management/sales/customer success experience
- Experience in driving client retention results, customer health metrics and driving value
- Experience increasing utilization metrics within assigned accounts
Nice to have
- Experience with data heavy applications including Excel/Sheets and Looker
- Ability to articulate the power of education and learning to influence key business decision makers
- Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy
- Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments
- Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action
- Experience working in Education Technology
Benefits
- Competitive, zone-based pay aligned to your location, experience, and role level
- Comprehensive health and wellness benefits
- Bonus and RSU equity programs
- Global perks designed to help you grow and thrive wherever you are
Apply
About Coursera
Shape what comes next
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world's most powerful platform for turning learning into progress. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts.
Mission
Help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI
Key facts
- Education Technology
- Coursera and Udemy are now one company
- More than 300 million learners
- 12,000+ enterprise customers
- Coursera brings trusted content and credentials from leading university and industry partners
- Udemy brings a dynamic skills marketplace and global network of real-world experts