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Customer Success Manager (m/w/d)
Contract type
Ongoing
Work mode
Hybrid · Leipzig, Germany
Experience
3 years
Job description
You will actively support existing restaurant customers, helping them use the full SO'USE product portfolio and identifying upsell potential.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · Leipzig, Germany
- Languages
- German – fluent
- Pay
- EUR 45,000 – 60,000 / year
What you'll do
- Actively support existing customers, mainly by phone and in MS Teams calls, reaching out before problems arise.
- Ensure customers use the full SO'USE product portfolio, from self-order terminal to webshop, tablet ordering and delivery service integration.
- Recognize upsell potential in the existing customer base and raise it in conversations, tailored to the business.
- Use training or additional products to increase the share of orders paid online and show businesses the added value.
- Understand how a business really operates on site and adapt recommendations and solutions to its processes.
- Take criticism and complaints seriously, stay calm, listen and turn difficult situations around, working closely with support and development on technical questions.
- Proactively find tasks and help develop processes and approaches in a newly built area, passing customer feedback to the product team.
- Use AI tools to make customer communication, analyses and workflows more efficient.
What we're looking for
- Strong communication, especially by phone and in MS Teams calls; you enjoy calling a lot.
- Emotional intelligence and empathy; you can handle criticism, calm customers and steer conversations constructively.
- Proactivity and initiative; you like working independently and tackle tasks before they are assigned.
- Gastronomy experience in service, kitchen or operations management.
- Sales skill and enjoyment in developing existing customers.
- No fear of AI; you are open to new tools and use them naturally.
- Fast comprehension; new products and processes are the exciting part for you.
Nice to have
- Experience in customer success, account management or sales, ideally at a gastrotech company.
- Experience with restaurant POS systems.
Benefits
Total compensation of 45,000 to 60,000 euros per year, depending on experience and target achievement, made up of fixed salary and variable bonus.
- Room to shape a fast-growing area and contribute your ideas directly.
- Prospect of developing the area into a team lead role.
- Workplace preferably in central Leipzig, but remote is also possible.
- Flexible working hours, flat hierarchies and a relaxed team atmosphere.
- Regular feedback and workshops instead of annual reviews.
How to get hired
- 1A short motivation letter and your CV are enough to apply.
- 2You can reach out directly with questions, even without a finished application.
Apply
About SO'USE
A platform for digital ordering and payment in gastronomy.
SO'USE offers QR-code and self-order terminal ordering, plus webshop, tablet ordering and integration of delivery services like Lieferando, Wolt and Uber Eats.
Mission
Guests order and pay themselves, with orders going straight to the till and kitchen display.
Key facts
- Over 1,500 businesses use the platform daily, from food trucks to bakery chains to HANS IM GLÜCK.
Partners & customers
LieferandoWoltUber EatsHANS IM GLÜCK
What they value
- Flexible working hours, flat hierarchies and a relaxed team atmosphere.