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Customer Success Manager - Landwirtschaft
Contract type
Ongoing
Work mode
On-site · Berlin, Germany
Experience
3 years
Job description
Customer Success role at Root, a primary data collection platform for F&B companies, supporting a customer portfolio and driving data collection and tool adoption. The role focuses on project execution, farmer-facing enablement, and building trust-based customer relationships.
At a glance
- Work mode
- On-site · Berlin, Germany
- Languages
- German – fluent, English – fluent
What you'll do
- Own the success of a defined customer portfolio, acting as the primary point of contact and trusted advisor, guiding customers through key success milestones (onboarding, data collection, verification, reporting, reduction readiness) and ensuring they clearly understand and realize the value of the Root Platform
- Plan, manage, and execute customer projects end-to-end, driving primary data coverage at scale through increased user engagement and data completion, serving as the first point of contact for agricultural users when needed, and ensuring high data quality, clear milestones, and on-time delivery
- Design and run farmer-facing enablement, including digital webinars to drive participation, improve data quality, and build trust at the farm level
- Collaborate with Account Management to relay customer feedback while building trust-based customer relationships that drive long-term satisfaction, retention, and advocacy
- Collaborate with Product to bring agricultural and agronomic expertise into our products, translating practical farming knowledge and farmer needs into actionable product feedback and clear, farmer-facing recommendations
What we're looking for
- Agricultural background (practical farm experience, agricultural studies, or prior work with agricultural users such as advisors, cooperatives)
- Hands-on and detail-oriented, thrives in fast-changing, early-stage environments, can juggle multiple tasks, and ensures nothing falls through the cracks
- First experience in Customer Success, Operations or other fast-paced environments, where you supported or executed customer-facing processes end-to-end
- People-centric and proactive, empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities in mind
- Comfortable working with data in Excel and digital platforms, with an eye for completeness and consistency
- Fluent in German and English
- Work from our Berlin office 5 days a week
Nice to have
- Additional languages (Polish, French, Portuguese, Spanish)
Apply
About Rootglobal
Europe's #1 primary data collection platform for F&B companies
Root is Europe's #1 primary data collection platform for F&B companies, helping customers measure and reduce farm-level emissions. The company raised >€10m in funding in its first 2 years, launched its enterprise product, and onboarded some of the largest F&B players in Europe.
Mission
Help F&B companies measure and reduce farm-level emissions
Key facts
- Primary data collection platform for F&B companies
- Raised >€10m in funding in the first 2 years
- Launched enterprise product
- Signed and onboarded some of the largest F&B players in Europe
- ~31% of global GHG emissions originate from food-related activities