Customer Success Manager (Europe)
Job description
Senior Customer Success Manager at Weflow, owning a portfolio of key accounts to drive adoption, retention, and expansion. One of the first hires shaping the Customer Success function, with commercial ownership over playbook and results.
At a glance
- Work mode
- Remote · European time zone
What you'll do
- Work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow
- Own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth
- Ensure seamless onboarding, adoption, retention, and revenue expansion across the customer journey
- Build the Customer Success function from scratch
- Develop a strong network across the RevOps and Sales community globally
What we're looking for
- 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering
- Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams
- Proven track record of those metrics and urgency around onboarding and implementations
- Have shown curiosity and ability to implement AI to optimize processes within your department
- Data-driven decision-making mindset, translating insights into actionable strategies
- Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture
- Exceptional executive communication and stakeholder management skills
Nice to have
- Experience in Revenue Operations and/or as a Salesforce admin
- Experience leading implementation teams for highly complex products
- Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting
Your team
Customer Success
A function being built out; you'll be one of the first hires shaping how Weflow does Customer Success.
Benefits
Opportunity to work closely with experienced RevOps & GTM leaders in high-growth companies across the entire Weflow customer base
- Revenue-generating role, closely collaborating with the founders of Weflow
- Competitive compensation, including performance-based incentives and equity
- High-impact position in a customer-, and velocity-driven culture
- Flexible PTO, competetive compensation and equity
- Great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms
Apply
Direct apply at Weflow
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About Weflow
The revenue intelligence platform integrated deeply into modern CRMs
Weflow is the revenue intelligence platform integrated deeply into modern CRMs, helping RevOps and sales teams capture activity, run their pipeline, and forecast with confidence. We're a fast-growing, VC-backed team serving customers across the US and Europe.
Key facts
- Fast-growing, VC-backed team
- Serving customers across the US and Europe
- Building out its Customer Success function