Customer Success Manager - Ads Solutions

OpenAI

Contract type

Ongoing

Work mode

Hybrid · Hybrid (inferred: EU/NL where applicable)

Experience

Senior · 5+ years

Job description

Own relationships with a portfolio of advertising partners, serving as their primary point of contact
Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products
Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
Identify opportunities to expand partnerships through increased product adoption and incremental investment
Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
Surface advertiser feedback and insights to inform product improvements and long-term strategy
Help build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem
Company mission
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity

Core technologies

GoSQLExcel (Advanced)

5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
Comfortable interpreting performance data and translating insights into strategic recommendations
Experience with data querying (e.g. SQL, advanced excel/GSheet)
Clear communication and trust-building with both technical and non-technical stakeholders
Ownership and accountability in fast-moving, evolving environments
Sound judgment and a commitment to user trust and responsible platform growth
Based in Munich office; hybrid work model
SQL, Excel
Go
SQL
Excel (Advanced)