TC
Customer Success Engineer - EMEA
Contract type
Ongoing
Work mode
Remote · EMEA
Experience
Mid-level · 4+ years
Job description
Customer Success Engineer serving as the technical post-sales lead for EMEA customers, helping them operationalize Team Cymru's global threat intelligence to achieve security and business outcomes. The role combines threat intelligence expertise with post-sales value realization across government, financial, telecom, MSSP, and enterprise customers.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · EMEA
- Languages
- English – fluent
What you'll do
- Own the technical post-sales customer journey for an EMEA portfolio, from sales handoff through onboarding, adoption, and renewal
- Manage post-sales handoffs with account executives to ensure alignment on use cases, stakeholders, and measurable success criteria
- Build and maintain success plans that map intelligence requirements to measurable ROI and business impact
- Accelerate time-to-initial-value by facilitating outcome-driven meetings that integrate intelligence into practical workflows
- Identify and resolve adoption gaps, technical blockers, and stakeholder misalignment
- Translate customer business priorities into CTI use cases, workflows, playbooks, and adoption strategies
- Guide customers in operationalizing Team Cymru intelligence across people, process, and technology, including analyst workflows, automated enrichment, alert triage, threat hunting, and reporting
- Deliver workshops, enablement sessions, solution demos, and workflow design tailored to customer maturity, remotely and on-site across the region
- Support the development and evolution of CTI playbooks aligned with operational decisions and measurable impact, including those that support customers' regulatory obligations under frameworks such as NIS2 and DORA
- Serve as the primary technical advisor for post-sales customers in EMEA
- Guide customers through integrating Team Cymru intelligence with security tooling
- Troubleshoot customer adoption gaps across APIs, data flows, integrations, and operational workflows
- Monitor product usage, adoption, integration health, and stakeholder engagement to assess account health
- Recommend improvements to increase intelligence consumption, efficiency, and measurable customer value
- Create and refine scalable technical enablement assets, adoption playbooks, and workflow templates, adapting them for regional and multilingual audiences where needed
What we're looking for
- 4+ years of experience in cybersecurity, including at least 2 years in CTI-adjacent or security operations roles (e.g., SOC, threat intelligence, threat hunting, detection engineering, incident response, or security engineering)
- 3+ years in customer-facing technical roles, such as Customer Success Engineering, Technical Account Management, Solution Engineering, Professional Services, Security Consulting, or post-sales engineering
- Experience supporting customers across multiple EMEA countries, engaging both technical and business stakeholders
- Hands-on experience helping customers adopt, integrate, or operationalize threat intelligence
- Strong understanding of CTI concepts, including the intelligence lifecycle, priority intelligence requirements, threat actor infrastructure, indicators, enrichment, confidence, relevance, and operationalization
- Ability to map customer outcomes to practical CTI workflows, playbooks, and measurable success plans
- Familiarity with MITRE ATT&CK, threat hunting, detection engineering, and security operations
- Experience integrating or consuming intelligence via SIEM, SOAR, TIP, EDR, APIs, or detection pipelines
- Knowledge of network protocols and internet infrastructure concepts, including TCP/IP, DNS, HTTP, TLS, and ports
- Familiarity with customer success platforms and CRM tools, such as Salesforce, Gainsight, or similar systems
- Fluent English is required
- Customer-first mindset with strong ownership, a bias for action, and practical problem-solving
- Ability to translate complex technical concepts into clear business value for technical and executive stakeholders
- Skilled at leading discovery to uncover pain points, maturity gaps, and desired outcomes
- Experience building and executing success plans and adoption strategies, driving value through QBRs, workshops, and enablement
- Ability to manage multiple priorities across accounts and time zones with strong follow-through, attention to detail, and clear communication
- Bachelor's degree in Computer Science, Information Security, a related field, or equivalent experience
Nice to have
- Experience with NetFlow, sFlow, JFlow, IPFIX, detection rules, threat hunting, and infrastructure analysis is preferred
- Experience working with international government or public sector organizations is a plus
- Awareness of EMEA data protection and cyber regulation, such as UK GDPR, EU GDPR, NIS2, and DORA, is a plus
- Basic scripting or automation experience with Python, PowerShell, or similar languages is a plus
- Proficiency in an additional European language (such as German, French, Spanish, or Italian) or Arabic is a plus
- Cybersecurity certifications such as GCTI, GCIA, CISSP, CREST, Security+, or relevant vendor certifications are preferred
- Customer Success, Technical Account Management, or enablement certifications are a plus
Your team
EMEA Customer Success
Works closely with the EMEA sales team, Customer Success Managers, and CTI Advisors, and acts as the regional voice of the customer to Product and Engineering teams.
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About Team Cymru
Join the mission to make the digital world safer.
Team Cymru provides unmatched visibility into global internet activity through its Pure Signal™ platform, giving customers insight into external threats at scale. Its intelligence is trusted by organizations across government, enterprise, and the broader cybersecurity ecosystem.
Mission
To make the digital world safer by helping organizations track and disrupt cybercriminals, protect critical infrastructure, and ultimately save lives.
Key facts
- Cybersecurity / threat intelligence
- Provides global threat intelligence through the Pure Signal™ platform
- Trusted by organizations across government, enterprise, and the broader cybersecurity ecosystem
- Trusted partner to global cybersecurity and government leaders
What they value
- Mission-driven
- Collaborative
- Customer-first