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Business Travel Consultant - German
Contract type
Ongoing
Work mode
Remote · Portugal
Experience
Senior · 5+ years
Job description
A Travel Consultant role on Navan's Travel Experience team, providing frontline travel support to users via chat, calls and emails and handling hotel, flight, car and rail bookings. The role also feeds customer insights back to product, design and engineering teams.
At a glance
- Work mode
- Remote · Portugal
- Languages
- English – fluent, German – fluent
What you'll do
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What we're looking for
- 5+ years as a Travel Consultant covering air, rail, and hotel bookings
- 3+ years with GDS (Sabre, Amadeus, or Galileo)
- Fluency in English and German
- Background in contact center or customer-facing roles
- Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Empathetic, professional, and excellent at communicating verbally and in writing
- Candidates must reside in Portugal for consideration, or willing to relocate
Your team
Travel Experience team
Frontline team supporting users' travel needs directly and providing feedback to product, design, and engineering teams.
Apply
About Navan
Powering In-Person Connections with Relentless Innovation
Mission
To make travel seamless and empowering, so travelers can focus on being there, not getting there.
Key facts
- Uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role
- Final hiring decisions are made by human recruiters and hiring managers