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Business Travel Consultant (Berlin or Remote) (Geschäftsreiseexperte)
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Senior · 5+ years
Job description
A travel consultant role providing first-class travel support to Navan users via chat, phone and email, handling bookings and resolving issues.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Germany
- Languages
- German – fluent, English
What you'll do
- Provide first-class travel support via chat, phone and email
- Keep knowledge of suppliers, destinations and systems up to date
- Quickly assess customer needs, urgency and preferences
- Carefully process hotel, flight, car rental and rail bookings
- Advise customers on self-service options on the Navan platform and app
- Respond quickly while meeting SLA requirements
- Follow company and customer policies to ensure global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings about products, suppliers and industry news
- Stay informed about best practices in the travel industry
- Maintain attendance, complete assigned training and meet performance metrics
What we're looking for
- At least 5 years as a travel consultant with flight, rail and hotel booking experience
- At least 3 years of GDS experience (Sabre, Amadeus or Galileo), mandatory
- Fluent German, mandatory
- Very good English skills
- Contact center or customer-facing experience
- Confident use of tools such as Gmail, Zendesk, Slack and Salesforce
- Availability Monday to Friday
- Days off Saturday, Sunday and public holidays
- Multitasking, fast resolution of urgent matters and independent troubleshooting
- Empathetic, professional and excellent in oral and written communication
- Applicants must reside in Germany
Your team
Travel Experience Team
Team at the center of Navan's mission to make travel simple and efficient
How to get hired
- 1AI-assisted tool (Metaview) helps evaluate resumes; final decisions are made by human recruiters and hiring managers
- 2Candidates may request a human evaluation without AI assistance
Apply
About Navan
Join Navan and advance personal encounters through relentless innovation
Navan's Travel Experience Team is at the center of this mission, supporting users' travel needs directly.
Mission
Make travel simple and efficient so travelers can focus on being there rather than getting there