SG
Billing Specialist (m/f/d)
Contract type
Ongoing
Work mode
Hybrid
Experience
3 years
Job description
First point of contact for customers on invoices, credit notes and subscriptions, and owner of accurate, on-time B2B SaaS subscription billing in NetSuite.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid
- Languages
- English – fluent, German
- Pay
- PLN 19,000 – 22,000 / month
What you'll do
- Be the first point of contact for customers on invoices, credit notes and subscriptions
- Manage the accuracy of the B2B SaaS subscription lifecycle in Netsuite (new contracts, renewals, upgrades, downgrades, amendments, cancellations, contract owner changes) and make sure each change is billed correctly and on time
- Keep subscriptions accurate and current in Netsuite working closely with Customer Support and Revenue Operations
- Own accurate, on-time billing in NetSuite, from invoice runs and credit memos to revenue and billing schedule corrections
- Track down and resolve billing discrepancies by working directly with Billing, Collections, and Sales
- Keep every interaction and resolution documented in CRM/ticketing tools
- Bring ideas on how to tighten up subscription management, billing, and support processes
What we're looking for
- Extensive, hands-on knowledge of NetSuite, including subscription and recurring billing, invoicing, credit memos, and customer records, and the confidence to troubleshoot issues independently
- Solid B2B SaaS experience with a strong grasp of subscription management: contract terms, renewals, amendments, proration, and the link between CRM subscription data and billing
- Very good written and spoken English
- Comfortable using AI tools and cloud-based workflows to make your own work sharper and faster
- A structured, analytical mind and a preference for working closely with a team
- Reliable and detail-oriented, with a real appetite for the complex cases everyone else avoids
Nice to have
- Experience with Zone Billing (or a comparable NetSuite billing extension)
- Experience with Salesforce subscription or CPQ data
- German is a plus
Benefits
- Benefits package – private medical care and a sports card to support your health and well-being
- Access to Udemy Business – boost your skills with thousands of high-quality online courses
- Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw
- Flexible Working Hours – adjust your schedule to fit your lifestyle
- Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing industry
- International team – work alongside talented colleagues from around the world in a diverse and inclusive environment
- Unforgettable company events – take part in engaging team-building activities and memorable celebrations
Apply
Direct apply at Sport Alliance GmbH
Opens the job posting at Sport Alliance GmbH
About Sport Alliance GmbH
Sport Alliance builds technology powering fitness and wellness businesses worldwide — from management platforms and payment solutions to member-facing applications.
Key facts
- Builds technology powering fitness and wellness businesses worldwide
- Offers management platforms, payment solutions and member-facing applications
- Market-leading company in the Fitness and SaaS industry
What they value
- Ownership
- Collaboration
- People who challenge how things can work better