Associate Premier Support Engineer (Weekday nights)

Key details

• Resolve break/fix tickets using strong knowledge of Microsoft technologies, identifying and troubleshooting issues quickly to provide timely, lasting solutions
• Document all troubleshooting steps and keep clients updated on progress
• Identify and suggest improvements to enhance service delivery, contribute to Knowledge Base articles, and share lessons learned
• Analyze ticket trends and recommend changes to prevent recurring issues
• Maintain regular communication with clients, addressing issues proactively and advocating for client needs with strategic solutions aligned to their goals
• Monitor client systems and offer advice to prevent technical issues
• Support Knowledge Lake buildout and promote and support the use of AI tools
• Create and maintain technical documentation for internal and client use
• Collaborate with team members to fill knowledge gaps and improve resources
• Communicate technical issues clearly for both technical and non-technical audiences
• Pursue relevant certifications to stay current in Microsoft technologies, share new knowledge through training and mentoring, and apply new skills to improve daily tasks
• Company mission
• Information not specified