AR & Collections Associate - Mexico (Temporary role)
Job description
Accounts receivable and collections role at JumpCloud, managing a high-volume portfolio of B2B accounts with a focus on past-due accounts and payment collection. The position is remote in Mexico and supports European time zones with an early shift.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Mexico
- Languages
- English – fluent
What you'll do
- Manage a high-volume portfolio of B2B accounts, specifically focusing on proactive monitoring and initial outreach for lower-tier past-due accounts
- Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor
- Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections
- Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows
- Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks
- Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations
- Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce)
- Post daily customer payments by recording cash, checks, and credit card transactions
- Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies
- Effectively communicate with the Sales, Operations, and Finance teams
- Participating in Governance calls and handling ad hoc projects as assigned
What we're looking for
- Bachelor's degree in accounting/finance or related field
- 1-2 years' experience in accounts receivable and collections can substitute for educational requirements
- Basic knowledge of sales contracts and standard payment terms
- Flexibility to work an early shift schedule to provide coverage and support for European time zones
- Intermediate to Advanced Excel skills
- Strong analytical, organizational, verbal and written communications, and interpersonal skills
- Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment
- Flexibility and adaptability navigate frequent changes in a fast-growing company
Nice to have
- Knowledge and experience with automation tools and processes would be an added advantage
Apply
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About JumpCloud
Intelligent, Secure IT.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
Mission
To secure the modern workforce by consolidating identity, device, and access management, providing intelligent, secure IT that scales from human users to autonomous AI agents.
Key facts
- IT management software
- Remote First company
- Teams in 15+ countries around the world
- Conducts internal business in English
- Three core values, one of which is to "Build Connections"
What they value
- Build Connections