NS
Werkstudent Customer Support (m/w/d)
Contract type
Part-time
Work mode
Hybrid · Germany
Experience
3 years
Job description
A working student role in patient customer support, handling payment and billing questions by phone, email and chat.
At a glance
- Employment
- Part-time · Employee (employment agreement)
- Work mode
- Hybrid · Germany
- Languages
- German – native, English
- Pay
- EUR 1,650 / month
What you'll do
- Answer patient inquiries by phone, email and chat, mainly about payment, instalments and billing.
- Record, document and prioritise inquiries in the ticket system (Intercom).
- Pass complex or unclear cases with all necessary information to the core team or team lead.
- Identify recurring questions and issues and feed them back to the team to improve answers and processes.
- Work closely with the support team as well as Customer Success, Account Management and technical teams.
What we're looking for
- Enrolled at a university or college.
- Enjoys contact with people, including on the phone.
- Stays friendly, patient and solution-oriented even when things get hectic.
- Works reliably and in a structured way.
- Native-level German and English sufficient to read and write documentation.
Your team
Support-Team
Part of the support team acting as the voice of Nelly for patients.
Benefits
- Deutschlandticket or Swapfiets membership.
- Urban Sports Club membership.
- 500€ learning and development budget.
- 28 vacation days, increasing.
- Flexible working hours and a hybrid setup.
- Dog-friendly office with a good atmosphere and a fun team.
- Snacks and a fridge full of cold drinks.
How to get hired
- 1First online interview with Talent Acquisition: 30 minutes.
- 2Hiring Manager interview: 60 minutes, online.
Apply
About Nelly Solutions
Building the AI-driven financial operating system for European healthcare.
Nelly's all-in-one platform transforms administrative processes from patient care to billing and next-generation payments.
Mission
Turn chaotic administrative processes into intelligent, automated workflows so healthcare deals less with paperwork and more with people.
Key facts
- Raised a Series B of over 50 million euros from world-class investors.
- Europe faces a massive shortage of medical professionals.
What they value
- Talent density: exceptional people make everyone around them better.
- Moving fast and expecting everyone to keep up; standing still is not an option.
- AI is not a nice-to-have; daily use is expected.
- Trust and responsibility, with the expectation to speak up even when uncomfortable.