VoIP Engineer - Remote

Telnyx

Contract type

Ongoing

Work mode

Remote

Experience

3 years

Job description

A VoIP Engineer role at Telnyx focused on operating, maintaining and expanding SIP proxy infrastructure and acting as subject matter expert for telephony services. The engineer designs telephony features, guides developers, and resolves escalated voice and network protocol issues.

At a glance

Work mode: Remote

What you'll do

Understand how all Telephony services work and how they are integrated to the platform
Operate, maintain, expand and support SIP proxies based on Kamailio or OpenSIPS applications
Handle level 3 troubleshooting escalations and triaging
Analyze telephony traffic patterns and identify issues and anomalies
React to critical alerts in order to rapidly return to a full-service state
Troubleshoot and resolve voice and network protocol communication issues
Interface with partner organizations for interconnections and expansions
Design, build, test, deploy and maintain monitoring, alerting, QA and logging tools for Telephony applications
Coordinate system maintenance and deployment events
Design new features and guide software developers on their implementation
Assist other teams by triaging escalated issues and working with all involved parties until resolved
Work with other engineers to build features across various parts of the system, and with business, sales and operations teams to solve users' pain points

What we're looking for

A degree in Computer Science, Information Technology, Telecommunications or similar
Strong understanding of IP telephony (VoIP), TCP/IP Networks and related protocols (SIP, RTP, RTCP, ISUP, TLS, STUN, TURN, WebRTC)
Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine, Asterisk and open source tools such as Wireshark, sngrep and Homer
Experience with Linux, Open Source tools and shell scripting
Experience with containers and automation/orchestration tools such as Docker, Ansible, Jenkins, Kubernetes

Nice to have

Familiarity with programming in Python, Elixir or Go

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About Telnyx

Telnyx is an industry leader building the future of global connectivity, from a private, global, multi-cloud IP network to hyperlocal edge technology delivered through intuitive APIs. The company is financially stable and profitable, investing in pioneering technologies and continuous learning and growth for its team.

Mission

Our collective vision is a world where borderless connectivity fuels limitless innovation.

Key facts

Global connectivity / telecommunications
Financially stable and profitable company
Operates a private, global, multi-cloud IP network
Provides hyperlocal edge technology through intuitive APIs

What they value

Continuous learning and growth
Solving real-world problems through innovative connectivity solutions