R
VIP Quality Control Manager
Contract type
Ongoing
Work mode
Remote · Europe
Experience
3 years
Job description
A quality control and training role for VIP department staff at an international iGaming company, covering hiring, onboarding, monitoring and performance assessment of VIP Hosts/Agents across regions.
At a glance
- Work mode
- Remote · Europe
What you'll do
- Hiring VIP department staff in accordance with established quality requirements
- Developing and conducting training and onboarding for VIP Hosts / Agents
- Conducting regular quality control of VIP teams' and employees' performance
- Online monitoring of VIP teams' work in other regions
- Ensuring compliance with communication standards, operational procedures, and VIP service quality
- Identifying systemic errors, violations, and areas for improvement
- Conducting regular assessments of employee qualifications and performance
- Developing and running skill development programs for VIP teams
- Providing individual feedback and recommendations to employees
- Overseeing the implementation of corrective actions based on monitoring results
- Preparing reports on VIP team performance quality and metric trends
- Participating in the development and updating of VIP operations quality standards across all regions
What we're looking for
- Evaluation methodology / building scorecards for assessing dialogue outcomes
- Working with recording systems, ticketing, etc.
- Knowledge of sportsbook and casino products
- Understanding of player economics and bonuses
- Knowledge of VIP support processes and procedures
Your team
VIP department
Benefits
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- Massage
Apply
About RISK inc
An International iGaming Company Pushing the Boundaries of Entertainment
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Key facts
- 1000+ professionals
- iGaming
- 1000+ professionals in 20+ locations
- Serves over 300,000 customers
- Expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics