VIP Excellence Manager

Risk.Inc

Contract type

Ongoing

Work mode

Remote · Europe

Experience

3 years

Job description

A VIP analyst role at an international iGaming company, focused on daily analytics and oversight of top VIP players' gaming activity across regions and on growing the VIP base.

At a glance

Work mode: Remote · Europe

What you'll do

Daily analytics on top VIP clients' gaming activity across regions
Daily tracking of top players and prompt communication with regional teams on their status and activity
Daily oversight of productive activation and reactivation of top VIP players across regions
Identifying growth opportunities in gaming activity, retention, and development of the top VIP base
Developing approaches and mechanics to grow VIP play, increase the number of top players, and integrate them into regional teams
Preparing regular analytics and summaries on top VIP clients' gameplay
Identifying anomalies, deviations, and potential risks in VIP clients' gaming activity
Integrating and applying AI tools to deepen analysis, automate monitoring, and find new approaches to VIP base development
Monitoring the quality and effectiveness of the VIP product, including identifying product issues and areas for improvement
Collaborating with Product, Analytics, Operations, and Regional Teams on VIP product development and customer experience
Handling ad-hoc VIP tasks: urgent OSINT, calls, migrations, data summaries, temporary coverage of VIP functions in a region, and other tasks
Rapid response to problem regions, including temporary coverage of the VIP function when needed
Sourcing and implementing new tools, approaches, and practices to improve VIP department effectiveness

What we're looking for

Deep product expertise
Understanding of player behavior patterns
Setting requirements (briefs) for analysis and critically interpreting metric results
Basic proficiency working with dashboards and reading metrics and their relationships
Practical, targeted use of AI tools
Deep understanding of player fraud patterns
Hands-on VIP communication experience

Your team

VIP department

Benefits

Children Allowance
Mental Health Support
Sport Activities
Language Courses
Automotive Services
Veterinary Services
Home Office Setup Assistance
Dental Services
Books and Stationery
Training Compensation
Massage

Save

About RISK inc

An International iGaming Company Pushing the Boundaries of Entertainment

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Key facts

1000+ professionals
iGaming
1000+ professionals in 20+ locations
Serves over 300,000 customers
Expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics