Customer Intelligence Analyst

Key details

• Connect customer feedback, product usage data, operational signals, UX research findings, and validation insights into a unified intelligence view
• Design and maintain taxonomies, classifications, and information structures that enable consistent analysis across products and portfolios
• Extract, clean, combine, and analyze data from various sources including APIs, analytics platforms, operational systems, exports, and internal repositories
• Identify trends, patterns, experience gaps, adoption challenges, and opportunities across customer workflows
• Distinguish meaningful customer and product signals from noise, incomplete information, and collection artifacts
• Partner with UX, Product Management, Engineering, Customer Success, and Experience Validation teams to support evidence-based decision making
• Create repeatable approaches for organizing and scaling customer intelligence across portfolios
• Translate complex data and findings into clear, actionable recommendations for business and technical stakeholders
• Support experience measurement and validation initiatives through intelligence gathering and analysis
• Develop and maintain documentation, standards, definitions, and intelligence assets that improve organizational understanding
• Use AI-assisted tools to accelerate analysis and knowledge synthesis while maintaining appropriate quality controls
• Identify opportunities to improve how customer insights, experience data, and operational signals are captured and leveraged across the organization
• Contribute to post-release analysis and ongoing monitoring of customer experience outcomes
• Company mission
• Information not specified