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User Experience Designer (UX)
Contract type
Ongoing
Work mode
Hybrid · Amsterdam, Netherlands
Experience
Mid-level · 3+ years
Job description
A User Experience Designer role focused on designing the best customer experience for international train travellers, working with Agile teams on complex online applications.
At a glance
- Work mode
- Hybrid · Amsterdam, Netherlands
- Languages
- Dutch
What you'll do
- Gather specific user wishes through workshops, interviews and usability testing.
- Work out the UX in wireframes and mockups.
- Guard the scope of the assignment.
- Simplify requirements where possible, in close cooperation with the Information Analyst.
- Align with and gain acceptance from users, Product Owners and IT colleagues.
- Work closely with the Visual Designer.
- Guard the UX in further elaboration by the realisation team.
- Work closely with other designers and the Agile-Lean teams of the international company.
- Shape and steer a solid design process.
- Collaborate with marketers, business owners, CRO specialists, information analysts and product owners.
- Improve the complete customer journey across all channels such as web and app.
What we're looking for
- Completed HBO/WO education.
- Proven experience as a User Experience Designer (at least 3-5 years), specifically focused on online applications with complex subject matter.
- Knowledge of and experience with user research.
- Knowledge of and experience with visual design tools.
- Knowledge of and experience with wireframing & prototyping.
- Knowledge of the possibilities and limitations of various frontend techniques (HTML5, CSS, Javascript).
- Knowledge and experience in E-commerce.
- Experience working in an Agile environment with various scrum teams.
- Team player.
- Methodical and structured working.
- Empathising with the users' world of experience.
- Able to argue design decisions and proposals well and convince stakeholders.
- Output-driven.
- Continuous improvement and holding each other to agreements.
- Initiative-rich, able to recognise opportunities and act on them.
- Accurate, able to work meticulously under various circumstances.
- Driven, energetic, able to transfer enthusiasm to others.
- Able to cope with setbacks and changing priorities.
- Working in a dynamic environment.
- Drive to continuously look for innovation and follow the latest market developments.
Nice to have
- Experience with omnichannel customer journeys.
Benefits
- Much attention for employee development.
- Open culture.
Apply
About Xablu
A dynamic organisation with a very open culture, where there is always time to elaborate good ideas to make users happy.
Mission
The company aims to make Europe accessible to everyone by offering the best customer experience.
Key facts
- 120 enthousiaste professionals
- Amsterdam
- Focuses on four pillars: shop and partner for European travel; search, book and self-service; personal travel support; the most personal and professional sustainable partner.
- Works according to the double diamond design model.
- During this period work is mainly from home.
What they value
- Open culture.
- Attention for employee development.