AP
Technical Support Engineer (m/w/d)
Contract type
Ongoing
Work mode
Hybrid · Germany
Experience
3 years
Job description
A Technical Support Engineer role providing first and second-level support for Windows-based infrastructure software (backup, mail server, email archiving and security solutions) to specialist trade partners.
At a glance
- Work mode
- Hybrid · Germany
- Languages
- German – fluent, English – fluent
What you'll do
- Provide first and second-level support for backup, mail server, email archiving and security solutions as well as remote monitoring and management
- Investigate technical problems and find solutions via email, remote maintenance and telephone
- Advise customers competently on all technical questions about the products
- Carry out software installations and trainings for internal and external users
- Create new articles and translate existing ones for the software administration knowledge base
- Pass improvement suggestions on to the development departments
- Support the internal network environment and IT infrastructure
What we're looking for
- Fluent German and English skills
- Completed IT training, computer science degree or comparable multi-year experience in technical support / IT administration
- Solid knowledge of Windows environments, software solutions and networks
- Resilience to stress, solution-oriented thinking and enthusiasm for technical challenges
- Strong communication skills, customer-oriented manner and ability to explain complex matters clearly
Nice to have
- Experience or knowledge in Active Directory, backup & restore, Microsoft 365 / Exchange, email archiving, IT security, automation & MSP tools, PowerShell, SQL databases or virtualization
Benefits
- A team with flat hierarchies in a pleasant, friendly working atmosphere
- Flexibility: flexitime and the option to work up to 3 days from home
- Company parking space or a company bike (Jobrad)
- Individual training budget for personal and professional development
- Regular team events and a budget for joint activities
- Corporate benefit program and discounted event tickets
- An exciting and varied working day
- Individual career opportunities tailored to you
- Health offerings: weekly personal trainer sessions, company pension scheme and private supplementary health insurance
How to get hired
- 1A roughly 10-minute call explaining the next steps
Apply
About ANGEHEUERT GmbH Personalberatung
The client is one of the leading value-added distributors for IT infrastructure and security software in Europe.
Key facts
- IT infrastructure and security software distribution
- The client has been delivering top performance for its customers for 30 years
What they value
- Together as a strong team, shaping the future of IT with passion and innovative strength