Technical Program Manager II

TrueML

Contract type

Ongoing

Work mode

Remote · Argentina, Mexico, Dominican Republic

Experience

Mid-level · 2+ years

Job description

Technical Program Manager II role at TrueML Products, leading Product and Technology initiatives from concept to launch and reporting to the Sr. Director of Program & Operations within the Program Delivery team.

At a glance

Employment: Full-time
Work mode: Remote · Argentina, Mexico, Dominican Republic
Pay: USD 37,013 – 70,000 / year

What you'll do

Be the bridge between various teams in multiple time zones, working closely with Product, Engineering, Information Security, and Legal, driving end-to-end delivery of new initiatives and programs
Ensure all work is represented in Jira, in alignment with Product & Technology standards
Track and communicate initiative progress against milestones to stakeholders and leadership
Collaborate with cross-functional teams to supervise dependencies, plan releases, and resolve blocked issues
Proactively identify and mitigate program risks, remove blockers, advance progress, and escalate to leadership where appropriate
Manage a variety of complex, cross-functional programs and lead planning and execution of high-impact programs for assigned teams
Create and maintain the roadmap for assigned teams, collaborating heavily with the respective Engineering and Product leaders
Manage team capacity and conduct impact analysis for requests to shift priority, presenting options against roadmap commitments
Lead Agile/Scrum teams as a coach or scrum master, including Agile ceremonies (stand-ups, sprint planning, retro, etc)
Build, lead, and supervise progress on release plans across multiple initiatives - prepare the project schedule, define the milestones, and develop project plans and playbooks
Champion operational change and process - exhibit leadership through composure and positive attitude; influence teammates to adopt change
Promote and evolve the company's processes to enable closer synchronization between Product & Technology and the business

What we're looking for

2-5 years experience in program management in software development delivery teams
Understanding of software development processes and knowledge of the Agile SDLC process
Ability to put together release plans for multiple cross-functional team releases, identifying and tracking cross-team dependencies
Solid ability to construct release plans where minimal data is available and many assumptions have to be made
Able to measure convergence on key milestones/launch dates with the capability of identifying and framing tradeoff options when required and driving timely decisions
Solid ability to build processes and implement new process optimizations while delivering program commitments in parallel
Broad domain knowledge of product and technology with a solid understanding of system integration across product ecosystem
Ability to navigate contending product and technical priorities while identifying options and trade-offs as needed
Able to identify areas of risk and mitigation options
Ability to collaborate and coordinate with multiple team members to clearly define outcomes, create plans, qualify success, and mitigate risks
Strong interpersonal and relationship-building skills
An ability to adapt quickly to changes in business requirements and work in an agile environment
Succinct, clear verbal and written communication with the ability to effectively communicate technical information to non-technical audiences
Possesses strong analytical and critical thinking skills
Ability to lead multiple large cross-functional programs and releases
Able to provide thought leadership and persuade teams to follow proposed guidance
Hold a Bachelor's Degree (or have relevant, recent, and commensurate professional experience)

Nice to have

Strong Jira administration and tooling experience is a bonus
Experience working across multiple time zones is preferred

Your team

Program Delivery team

Reports into the Sr. Director of Program & Operations; collaborates closely with teams across Product & Technology.

Benefits

Unlimited PTO
Medical benefit contributions in congruence with local laws and type of employment agreement

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About TrueML

A mission-driven financial software company

TrueML uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The team includes data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings.

Mission

Create better customer experiences for distressed borrowers and endeavor toward ensuring nobody gets locked out of the financial system.

Key facts

Financial software
Uses machine learning to engage each customer digitally and adjust strategies in real time
Team includes inspired data scientists, financial services industry experts and customer experience fanatics

What they value

Diversity & Inclusion
Different perspectives contribute to better solutions