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Technical Product Support Engineer

Telnyx
Contract type
Ongoing
Work mode
Remote
Experience
3 years

Job description

A technical support role troubleshooting complex customer issues across voice, messaging, APIs, IoT, and AI products, while helping build an AI-first support model through bot-building and workflow automation.

At a glance

Work mode
Remote
Languages
English – fluent

What you'll do

  • Troubleshoot complex customer issues across networking, APIs, and communications products
  • Investigate using tools like Postman, cURL, Wireshark, Linux terminal and internal tooling
  • Collaborate with customers, vendors, and engineering teams to resolve cases
  • Contribute to bot-building and workflow automation
  • Document solutions and improve self-service resources
  • Learn VoIP protocols, internal systems, and new technologies as the role evolves

What we're looking for

  • Background in Computer Science, IT, networking, or equivalent hands-on experience
  • Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
  • API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
  • Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
  • Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
  • Highly proficient in English, both written and verbal, owning customer communication and technical documentation from day one

Nice to have

  • Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
  • Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
  • Experience using n8n, Zapier, Git/GitHub, or similar

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About Telnyx

An industry leader building the future of global connectivity

Telnyx architects and amplifies the reach of a private, global, multi-cloud IP network and brings hyperlocal edge technology to users through intuitive APIs, shaping seamless interconnection between people, devices, and applications.

Mission

A world where borderless connectivity fuels limitless innovation

Key facts

  • Global connectivity
  • Financially stable and profitable company
  • Robust profitability allows investment in pioneering technologies and continuous learning and growth for the team

What they value

  • Continuous learning and growth
  • Automating the manual
  • Solving real-world problems through innovative connectivity solutions