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Technical Customer Support Specialist
Contract type
One-time
Work mode
Remote · Australia, New Zealand, Taiwan
Experience
Mid-level · 3+ years
Job description
A contract, remote Technical Customer Support Specialist role at ElevenLabs, providing front-line technical support to enterprise and B2B customers using the ElevenLabs API and ElevenAgents platform.
At a glance
- Employment
- Contract
- Work mode
- Remote · Australia, New Zealand, Taiwan
- Languages
- English
What you'll do
- Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
- Provide high-quality technical support in English
- Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
- Identify patterns across support tickets and surface product gaps to engineering and product teams
- Build and maintain documentation that actually helps — clear, accurate, and kept up to date
- Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs
What we're looking for
- 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
- Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself
- Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript
- A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside
- Experience working autonomously in a fast-moving, international, remote team
- Passionate about AI and the problems it can solve
- Analytically sharp with a first-principles approach to debugging and problem-solving
- A strong communicator who can translate technical complexity into clear, actionable responses
- Self-directed: you don't wait to be told what to do, and you hold yourself to a high standard
- Energised by a startup environment where things move fast and you can have real impact
Apply
Direct apply at ElevenLabs
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About ElevenLabs
To be the first choice for AI audio
A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up — moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from.
What they value
- The best idea wins, regardless of where it comes from
- Moving fast
- Holding ourselves to a high bar
- Giving everyone the autonomy to do their best work