Technical CRM Manager (m/f/d) – Own Our Braze & Marketing Technology Stack
Job description
Technical CRM Manager at momox, owning the technical backbone of the Marketing Technology ecosystem, with a strong focus on Braze and its integrations with Shopify and Dynamic Yield. The role connects Marketing, Tech, Product and Analytics to build a scalable, automated MarTech setup.
At a glance
- Employment
- Full-time
- Work mode
- Hybrid · Berlin, Germany
- Languages
- English – fluent, German, French, Dutch
What you'll do
- Own the technical setup and administration of Braze across our brands and markets
- Manage and improve integrations between Braze, Shopify, Dynamic Yield and other Marketing Technology
- Ensure reliable data flows, APIs, webhooks, events and customer attributes and troubleshoot technical issues
- Define and maintain consistent CRM data structures, naming conventions and data quality standards
- Support the consolidation of our CRM landscape into one unified momox setup, including identity resolution and data migration
- Build automated quality checks for campaigns, integrations and Braze workflows
- Improve CRM tracking and attribution standards across brands and channels
- Evaluate and implement new Braze features as well as relevant Marketing Technology
- Use AI and automation to improve processes, quality and efficiency within our MarTech landscape
- Act as the technical sparring partner between Marketing, Tech, Product and Analytics
What we're looking for
- Strong hands-on experience with Braze, including technical setup, data structures and integrations
- Solid experience in Technical CRM, Marketing Technology, Marketing Automation or a comparable technical environment
- Strong understanding of APIs, webhooks and event-based data architectures
- Experience with e-commerce integrations, ideally Shopify and/or Dynamic Yield
- Good SQL skills and confidence working with customer data, events and data quality
- Experience with tracking and analytics technologies such as GTM, GA4, Firebase or Adjust
- Hands-on experience or strong practical exposure to AI and automation and the motivation to actively explore new use cases
- Strong problem-solving skills and the ability to independently troubleshoot technical issues
- Strong ownership and communication skills, with the ability to translate between Marketing and technical stakeholders
- Fluent English; German, French or Dutch skills are welcome but not required
Nice to have
- Experience with BI tools such as Looker or Tableau, Python/Java or multi-brand environments are a plus
Benefits
Sustainability: simple methods like using eco-friendly supplies, double-sided printing, energy-saving modes on devices, waste separation
Individual work environment: height-adjustable desks and the laptop of your choice (MacBook or ThinkPad), Bose noise-cancelling headphones, ergonomic chair or additional monitors for home office
Sport and fitness offers: online training, massages, stretching at your desk, discounted membership for Urban Sports Club or Wellhub
Daily fresh fruit and vegetables: fresh fruit, coffee, Mate, lunch from an online canteen thrice a week, monthly themed breakfast
Training: room and budget for individual professional development with language classes, internal training, conferences, (online) courses
Flexible working hours: hybrid work model with 20 in-office days per quarter, remaining days from home, up to 6 weeks per year working from countries within EU, flexible working hours
- Open work environment: bright, open-plan office, medimops library break room, foosball, table tennis, PlayStation
- Reduced ticket for the public transport: Germany or Job Ticket for the Berlin S-Bahn
- Company discounts: monthly voucher for momox fashion online shop and medimops, numerous company discounts from partners
- 1/2 day off on your birthday, plus half a day off on December 24th and 31st
Apply
About momox
Key facts
- Operates momox fashion online shop and medimops
What they value
- Sustainability