Technical Account Manager
Job description
A Technical Account Manager (TAM) role acting as a strategic technical advisor to key enterprise customers and partners, ensuring their success with Megaport's services. It is a post-sales overlay role within the Premium Support business function, focused on customer support and enablement, technical relationship management, and long-term value delivery.
At a glance
- Work mode
- Remote
What you'll do
- Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.
- Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution.
- Deliver regular technical health checks, roadmap sessions, and executive business reviews.
- Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering).
- Monitor account health and usage to identify growth and retention opportunities.
- Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
- Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region.
- Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively.
- Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.
- Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport's value proposition.
- Collaborate with SIs and VARs to support co-selling opportunities.
- Keep partners up to date with the latest Megaport service offerings and solution capabilities.
- Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.
- Deliver enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers.
- Proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on current and future use of Megaport's services.
What we're looking for
- 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
- Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
- Strong presentation skills and delivery of product demonstrations.
- Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams.
- Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required.
- Deep understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies.
- Excellent project coordination, prioritisation, and stakeholder management skills.
- Familiarity with Lv1-3 support desk processes and managed service environments.
- Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.
Nice to have
- Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired.
- Hands-on experience with IaC practices, Terraform, and API integrations is a plus.
Your team
Premium Support
The Premium Support business function manages and supports customers who have adopted Megaport's premium tier service offering.
Benefits
Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program.
- Flexible working environment – a remote-first culture with coworking options available.
- Health and wellness support – through a wellness allowance and employee wellbeing initiatives.
- Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
- Creative, modern workspaces – designed to inspire when you're not working remotely
- Motivated, inclusive team – work alongside industry experts and fresh talent
- Recognition programs – celebrate achievements with our Legend and Kudos awards
How to get hired
- 1Candidates who meet the selection criteria will be invited to attend an interview.
Apply
About Megaport
The global leader in Network as a Service (NaaS)
Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. Publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas.
Key facts
- over 600 people
- Brisbane
- Network as a Service (NaaS)
- Publicly listed on the Australian Stock Exchange
- Crew of over 600 people spread across Asia-Pacific, Europe, and the Americas
- Global leader in Network as a Service (NaaS)
Partners & customers
What they value
- Collaboration beats hierarchy
- Curiosity fuels our growth
- Everyone's voice matters
- We place our customers at the center of everything we do
- Never compromise our values for commercial gain