M
Tech Ops Internship
Metasys
Contract type
One-time
Work mode
Remote
Experience
Junior / entry level · Not stated
Level inferred from job title
Job description
A 3-month remote Tech Ops Internship supporting the day-to-day operation of internal systems and tools, including access management, IT asset tracking, first-level SaaS support, and system monitoring. It offers hands-on exposure to IT operations in a global technology organization.
At a glance
- Employment
- Internship
- Work mode
- Remote
What you'll do
- Support onboarding and offboarding of team members, including access provisioning and deprovisioning across internal tools and cloud platforms
- Maintain and track IT hardware and software asset inventory
- Provide first-level technical support for internal SaaS tools (project management, ticketing, communication platforms)
- Manage user roles, permissions, and access controls in coordination with security guidelines
- Monitor system dashboards and logs to identify issues and anomalies
- Perform initial troubleshooting and escalate critical incidents to DevOps, SRE, or Engineering teams
- Maintain internal documentation, SOPs, runbooks, and knowledge base articles
- Support internal tools and access requirements for AI/ML and Data teams
What we're looking for
- Currently pursuing or recently completed a degree in Computer Science, IT, Information Systems, Engineering, or related field
- Basic proficiency with operating systems (Windows, macOS, Linux)
- Strong problem-solving and troubleshooting skills
- Good communication skills and a user-support mindset
- Ability to manage multiple requests and priorities
Nice to have
- Familiarity with monitoring and logging tools (Grafana, Prometheus, Loki)
- Basic understanding of identity and access management concepts
- Experience with service desk or ticketing systems
- Understanding of basic networking concepts (DNS, VPN, TCP/IP)
- Exposure to cloud platforms or internal IT systems
- Basic knowledge of security and access control best practices
Benefits
- Hands-on experience in technical operations and IT support
- Exposure to infrastructure monitoring and incident management
- Practical understanding of access control and system administration
- Experience supporting AI/ML and engineering teams
- Mentorship from Program Managers, SREs, and Engineering Leaders
- Certificate of Internship Completion upon successful completion
- Opportunity for paid or full-time conversion based on performance