System & Service Desk Manager 80-100%
Job description
A Workplace & Service Desk Manager role at santéservices ag, responsible for running the ServiceDesk efficiently and maintaining a modern IT workplace across multiple locations.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · Solothurn, Switzerland
- Languages
- German
What you'll do
- Ensure the ServiceDesk runs efficiently so colleagues get support quickly
- Maintain the modern IT working environment at various locations, from clients to meeting rooms
- Support 1st level support and coordinate escalations with 2nd level support
- Ensure stable and user-friendly IT operations
- Maintain documentation and share knowledge in a clear, structured way
What we're looking for
- Professional experience in IT and a completed IT qualification (EFZ or comparable)
- Solid experience in client management and support of Windows clients and virtual desktops
- Knowledge of network configurations, IT security and tools such as Jira and Confluence
- Confident with technologies such as Active Directory, Entra, Defender, Exchange Online and Intune
- Works independently, in a structured and solution-oriented way, with strong social skills and reliability
Your team
Digitalisierung & Informatik
The Digitalization & IT department
Benefits
A varied role with a lot of personal responsibility and opportunities to contribute in a modern, service-oriented IT environment
- Opportunity to actively shape employees' digital workplace and help shape the IT services of the future
- Modern working models with flexible working hours and the option to work partly from home
- Attractive employment conditions and progressive social benefits
- Support for professional and personal development through training and further education
Apply
About santéservices ag
A modern service organization in the Swiss healthcare sector
A young organization with strong roots that continuously develops, simplifies structures and processes, uses the opportunities of digitalization and aligns its services consistently with customer needs.
Mission
To create added value for customers with sound expertise and long-standing experience, contributing to a functioning healthcare system
Key facts
- Healthcare services
- Works in the Swiss healthcare sector
- Simplifies structures and processes and uses the opportunities of digitalization
- Relies on people who take responsibility and actively help shape change
What they value
- People who take responsibility, contribute their knowledge and actively help shape change