Support Agent (Freelance, Night Shifts) | Brainer

• English from B1+ (Upper Intermediate) to B2+ and above; communicate fluently and accurately in writing (email)
• Hands-on experience from 3 months to 1+ year in Customer/Technical Support, sales (especially for the English-speaking market), or customer retention
• Technical literacy and troubleshooting: quickly get to grips with the product (support flow), collect detailed information from users, and properly pass bug reports (escalation) to the technical, product, or legal departments
• Skills in maintaining work documents, working with macros (templates), and suggesting ideas for improving them
• High empathy and customer focus: ability to listen to users and a sincere desire to help them solve their problems and achieve their goals; leave customers with a positive impression even in difficult or conflict situations
• Stress resistance: stay cool-headed and polite when handling complex cases and a high volume of requests
• Adaptability and flexibility: readiness for a fast-paced startup environment; see new tools, processes, and changes as an interesting challenge
• Attention to detail, especially when collecting data for passing tickets to other departments
• Ability to take constructive criticism appropriately and give feedback to the team/lead

Brainer

An online platform for measuring, training, and systematically developing human cognitive abilities, with brain quizzes, brain games, puzzles, and courses and educational modules.