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STUDENT CASEWORKER
Contract type
Ongoing
Work mode
Remote · India
Experience
3 years
Job description
Student Caseworker at Regent College London, responsible for managing student casework such as academic appeals, complaints and disciplinary matters fairly and promptly, in line with College and partner processes.
At a glance
- Work mode
- Remote · India
What you'll do
- Have oversight of student casework, enhancing the student experience through rapid resolution.
- End-to-end management of a set portfolio of student cases, including collecting evidence, preparing case files, completing relevant paperwork and coordinating communication between parties, ensuring all necessary information is available to panels, committees or hearings.
- Monitor progress of individual cases, ensuring published institutional timescales are met and students are kept up to date.
- Provide authoritative regulatory advice on the operation of the College's student casework processes.
- Provide secretarial support as required, including organising, taking minutes and writing follow-up reports at student hearings and panel meetings, and issuing completion of procedures letters on case conclusion.
- Support with monitoring issues and trends to inform senior management and decision makers on casework within the College's regulations and procedures.
- Work with the Director of Quality and Governance and other team members on the production of institutional reports on student casework, identifying issues, trends and patterns and making recommendations for improvement.
- Support the preparation of College representations to the Office of the Independent Adjudicator, meeting deadlines and undertaking follow-up action, including processing settlement agreement letters, validating financial information and following up outstanding queries.
- Work closely with colleagues in other parts of the College to ensure a joined-up student journey.
- Support effective information sharing within the team, ensuring records are kept up to date and case files are accessible to other team members.
- In consultation with the Director of Quality and Governance, ensure learning from student cases is passed to appropriate areas of the College and follow-up action is taken.
- Assist with the development and delivery of staff training on casework procedures and best practices.
- Contribute to projects relating to Student Casework or other areas of the student journey where required.
- Identify opportunities for process improvement and contribute to the development of enhanced casework procedures.
What we're looking for
- Experience of coordinating casework.
- Proven ability to write professional, clear and concise correspondence and reports.
- Experience of working in accordance with regulations, policies and procedures, and the implications of non-compliance.
- Ability to communicate complex information clearly, both orally and in writing with excellent interpersonal skills.
- Methodical with excellent attention to detail.
- Ability to be patient and calm in difficult situations.
- Evidence of good analytical and investigative skills.
- Proficiency in Microsoft Office.
- Ability to work under pressure and to tight deadlines.
Nice to have
- Previous experience of working in a casework coordination role in higher education.
- Educated to degree level or equivalent.
Your team
Quality Assurance & Academic Standards
Directorate responsible for student casework, quality and academic standards; reports to the Head of Quality.
How to get hired
- 1Pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation.
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About Regent College London
What they value
- Diversity and inclusion