C
Strategy & Ops Lead, Applied AI
Contract type
Ongoing
Work mode
Remote · Canada, Europe
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
Applied AI Strategy & Ops Lead at Clipboard, an individual contributor role owning and evolving the internal tooling ecosystem across Operations. The role sits between Operations and Engineering, building automations and integrations and partnering with engineers on tooling priorities.
At a glance
- Work mode
- Remote · Canada, Europe
What you'll do
- Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
- Execute against high-priority tooling and automation initiatives across the operational stack
- Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work that matters most to Ops
- Improve systems across multiple tools, including support platforms and AI-driven solutions
- Translate defined problems into practical, well-scoped technical solutions
- Identify gaps or inefficiencies in current tooling and proactively address them
- Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
- Contribute to ongoing improvements in how our systems connect and operate together
What we're looking for
- Comfortable working with APIs, integrations, and automation tooling; can build and debug independently and hold their own in technical conversations with engineers
- Takes defined problems and drives them through to completion; manages multiple priorities effectively and maintains a high bar for quality and reliability
- Understands how tools, workflows, and dependencies connect and looks for ways to improve how systems operate together
- Can take loosely defined or scoped problems and translate them into practical, well-structured solutions
- Takes responsibility for delivering high-quality work and improving the team's day-to-day operations through better tooling and processes
Nice to have
- Experience working with support platforms such as Zendesk
- Familiarity with AI-driven tools and automation workflows
- Background in Ops, Support, or CX environments
- Experience working with evolving or fragmented tooling stacks
Your team
Operations
Sits at the intersection of Operations and Engineering, acting as the technical voice of Ops.
How to get hired
- 1Application
- 2Interview with Head of Core Services
- 3Interview with Head of Operations
- 4Final Culture Interview with Executive Leadership
Apply
About Clipboard
App-based marketplace that connects healthcare professionals with the workplaces that need amazing workers, enabling hundreds of thousands of people to achieve financial stability while providing essential care to millions of people across the U.S.
Mission
To uplift as many communities as possible.
Key facts
- over 1,000 people
- 2016
- Healthcare staffing marketplace
- Remote-first team of over 1,000 people
- Top Y-Combinator company
- Profitable since 2022
- Leader in Long-Term Care staffing
- Rapidly expanding into Home Health, Hospitals, and more