Strategist, Agent Development
Job description
An Agent Strategist owns how Sierra's AI agents come to life for customers, from first pilot to production agents handling thousands of conversations a day. The role sits at the intersection of product, building agents, and customer-facing work, turning customers' highest-stakes problems into agents that move their business.
At a glance
- Employment
- Full-time
- Work mode
- On-site
What you'll do
- Own the Agent Development Life Cycle, taking agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production
- Translate business goals into an agent that outperforms, tuning relentlessly until it's the best version of itself in the real world
- Be the trusted strategic advisor to enterprise leaders, understanding what success means to their business and shaping the AI strategy that gets them there
- Partner with the customer's working teams day to day, running working sessions, troubleshooting the agent as issues come up, and making the calls that keep the build on track for launch
- Surface unmet needs from customer work and feed them back to research and platform to shape where Sierra goes next
What we're looking for
- Customer obsession: genuine energy being in front of customers, understanding their business and needs, thriving in complex organizations, and building trusted relationships
- Communication: clear, direct, and persuasive across technical and non-technical audiences
- Strategic problem-solving in ambiguity: strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast
- Technical aptitude: comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion
- Ownership and delivery: a track record of running multiple complex, high-visibility projects at once and driving them to outcomes
Nice to have
- Experience building or deploying AI/LLM agents in production - hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) - working closely with technical counterparts
- You've been a founder, founding team member, or operator - you know how to balance craft, ownership, and speed
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience - and/or an MBA or comparable experience at the intersection of technology and business
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
- Eligible full-time employees can participate in Sierra's equity plans
Apply
Direct apply at Sierra
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About Sierra
Building a platform to enable every company in the world to build better, more human customer experiences with AI
Sierra is primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. It partners with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health.
Mission
To enable every company in the world to build better, more human customer experiences with AI
Key facts
- San Francisco
- Primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia
- Co-founded by Bret Taylor and Clay Bavor
- Bret Taylor currently serves as Board Chair of OpenAI; previously co-CEO of Salesforce and CTO of Facebook
- Clay Bavor spent 18 years at Google, most recently leading Google Labs
Partners & customers
What they value
- Trust
- Customer Obsession
- Craftsmanship
- Intensity
- Family