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Strategic Customer Success Manager
Contract type
Ongoing
Work mode
Hybrid · 3 days/week in office · London, United Kingdom
Experience
3 years
Job description
Strategic Customer Success Manager owning a book of enterprise accounts across the UK and Europe, acting as a trusted advisor to drive adoption, retention and growth. The role partners closely with Sales on onboarding and educates clients on creating video content with Synthesia.
At a glance
- Employment
- Full-time
- Work mode
- Hybrid · 3 days/week in office · London, United Kingdom
- Languages
- English – fluent
What you'll do
- Drive Synthesia's future growth by building relationships with clients and turning them into happy users
- Educate clients on a totally new way to create video content and work closely with sales to create a cohesive onboarding experience for new users
- Engage in business-level and technical conversations at multiple levels of the organisation, including the C-suite
- Establish a trusted advisor relationship with clients, driving value from Synthesia products and services
- Successfully onboard new clients and build key relationships in the first critical months and beyond
- Coordinate and lead regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Ensure ROI and value is understood by clients, proactively looking for risks and opportunities
What we're looking for
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar, ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Fluent in English
- Based in London; hybrid role with 3 days a week in the office
Nice to have
- Experience at a fast-growing technology company
- Familiarity with AI or video tools
Your team
Customer Success
Reporting to the Director of Customer Success of the UK
Benefits
- Competitive salary, equity and benefits
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About Synthesia
The world's leading AI video platform for business
Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Key facts
- 2017
- London
- AI video platform
- Used by over 90% of the Fortune 100
- Offices and teams across Europe and the US
- Raised $200 million in a recent Series E funding round
- Total funding exceeds $530 million
Partners & customers
AccelNVentures (Nvidia's VC arm)Kleiner PerkinsGVEvantic Capital