Strategic Customer Success Manager - Italian Speaking
Job description
Strategic Customer Success Manager for the Italian-speaking market, owning enterprise accounts across Europe to drive adoption, retention and growth. The role partners with Sales on onboarding and educates clients on creating video content with Synthesia.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Europe
- Languages
- Italian – fluent, English – fluent
What you'll do
- Own a book of enterprise accounts across Europe, acting as a trusted advisor who drives adoption, retention and growth
- Partner closely with Sales to deliver a seamless onboarding experience
- Educate clients on a completely new way to create video content
- Engage stakeholders from day-to-day users through to the C-suite
- Engage in business-level and technical conversations at multiple levels of the organisation, including the C-suite
- Manage a book of business along with KPIs
- Establish a trusted advisor relationship with clients, driving value from Synthesia products and services
- Successfully onboard new clients and build key relationships in the first critical months and beyond
- Coordinate and lead regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Ensure ROI and value is understood by clients, proactively looking for risks and opportunities
What we're looking for
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar, ideally in B2B SaaS
- Experience in managing a book of business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Fluent in Italian and English
- Based in Europe and able to sit remote
Nice to have
- Experience at a fast-growing technology company
- Familiarity with AI or video tools
Your team
Customer Success, Southern EMEA
Reporting to the Director of Customer Success of Southern EMEA and focusing on Italian accounts in Europe
Benefits
- Competitive salary, equity and benefits
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About Synthesia
The world's leading AI video platform for business
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Key facts
- 2017
- London
- AI video platform
- Used by over 90% of the Fortune 100
- Raised $200 million in a recent Series E funding round
- Total funding exceeds $530 million
- Offices and teams across Europe and the US
Partners & customers