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Strategic Customer Success Manager, EMEA
Contract type
Ongoing
Work mode
Remote · Europe
Experience
Senior · 5+ years
Job description
Customer Success Manager for Ashby's Enterprise segment in EMEA, owning a strategic book of roughly 20 enterprise customers and driving product adoption, customer health and long-term value.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Europe
What you'll do
- Partner with Ashby's largest and most complex customers, focusing on driving product adoption, customer health, and long-term value
- Own a strategic book of enterprise customers (~20 strategic customers, exceeding $2m in total ARR)
- Improve the quality of strategic partnerships through multi-threaded relationships and proactive ownership of customer health
- Work closely with cross-functional partners across Sales, Product, Support, and Operations, aligning communication across stakeholder groups
- Tailor configuration, drive product adoption, and craft training to address a customer's specific challenges
- Anticipate risk patterns and proactively support customers through evolving workflows and requirements
- Iterate on playbooks, share what works, and turn insights into repeatable processes for the team
- Send crisp follow-up emails on time and keep timely and accurate CRM updates
What we're looking for
- Strong track record of customer success experience in B2B SaaS (at least five years), supporting enterprise customers on complex, configurable products
- Experience driving enablement that improves product adoption and long-term customer outcomes
- Experience working with technically complex products and strong curiosity to explore details and understand how things work
- Communicate with precision and clarity, explaining complex topics simply to a range of stakeholders
- Listener first: understand what customers need and advocate for them internally
- Detail oriented, with pride in internal operations including timely and accurate CRM updates
- Use data, signals and insights to reflect on what's working, spot risks, and adjust approach
Nice to have
- Experience as a recruiter, hiring manager, or interviewer
Your team
Customer Success Team
Team dedicated to building deep, consultative partnerships within the Enterprise space and shaping an exceptional upmarket customer experience across the Enterprise Segment.
Benefits
- Emphasis on high quality work and avoiding quick hacks
- 10-year exercise window for stock options
- Unlimited PTO
- Twelve weeks of fully paid family leave in the US (planned to expand to other countries as situations arise)
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval
- Private medical insurance, dependent on your region
How to get hired
- 1Intro Call with Ashby Recruiting - 30 Minutes
- 2Hiring Manager Interview - 45 Minutes
- 3Presentation - 45 Minutes
- 4Final Panel Interview - 2 hours (series of smaller conversations covering problem solving, working with sales, and a product complexity exercise)
Apply
About Ashby
Building the next generation of enterprise software
Ashby is building a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Publicly launched in October 2022 and working with thousands of companies.
Key facts
- Enterprise software / recruiting software
- Publicly launched in October 2022
- Backed by Y Combinator, Elad Gil and Lachy Groom
- Works with thousands of companies
Partners & customers
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