Strategic Account Manager - Firefox Enterprise
Job description
Strategic Account Manager for Firefox Enterprise, a post-sales strategic account and customer success role focused on growing Firefox Enterprise across Germany, Austria, and Switzerland. The role involves building deep relationships with business and government customers and helping them succeed with Firefox Enterprise.
At a glance
- Work mode
- Remote · Germany, Austria, Switzerland
- Languages
- German – native, English – advanced
What you'll do
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders
- Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout
- Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans
- Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts
- Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow
- Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive
- Conduct regular check-ins, business reviews, and success planning with customers
- Resolve issues and escalate when necessary to ensure timely resolution
What we're looking for
- Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders
- A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these
- Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization
- Experience coordinating cross-functional teams to address customer requirements, risks, and escalations
- Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists
- Native-level fluency in German and advanced written and verbal communication skills in English
- Willingness and ability to travel across Germany, Austria, and Switzerland as required
- Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours
- Commitment to our values: Welcoming differences, Being relationship-minded, Practicing responsible participation, Having grit
Nice to have
- Experience with enterprise infrastructure, security, platform, or on-premises software
- Experience working with public-sector, regulated, or similarly complex organizations
- Experience selling enterprise support, subscriptions, or professional services
- Familiarity with open-source software and enterprise open-source business models
- Familiarity with browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies
Your team
Firefox Enterprise
A new team within Mozilla addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure.
Benefits
- Generous performance-based bonus plans to all eligible employees
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
Apply
About Mozilla
The non-profit-backed technology company that has shaped the internet for the better over the last 25 years
Mozilla Corporation is the non-profit-backed technology company behind brands like Firefox, the privacy-minded web browser. With more than 225 million people around the world using its products each month, Mozilla works across diverse areas including AI, social media, security and more. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation.
Mission
To make the internet better for people; to build the Internet as a public resource accessible to all because open and free is better than closed and controlled
Key facts
- Technology
- More than 225 million people around the world use Mozilla products each month
- Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation
- Not beholden to any shareholders — only to its mission
- Makes pioneering brands like Firefox, the privacy-minded web browser
What they value
- Welcoming differences
- Being relationship-minded
- Practicing responsible participation
- Having grit