Strategic Account Manager, Firefox Enterprise
Job description
Strategic Account Manager for Firefox Enterprise, responsible for growing Firefox Enterprise in France by managing and expanding relationships with business and government customers.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · France
- Languages
- English – fluent, French – fluent
- Pay
- EUR 53,000 – 71,000 / year
What you'll do
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong, long-term client relationships
- Understand our customer goals, challenges, and business needs
- Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account
- Manage renewals and proactively address retention risks
- Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a seamless customer experience
- Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases
- Track account health, usage, and performance metrics, including forecast reports on retention, renewal and expansion
- Conduct regular check-ins, business reviews, and success planning with customers
- Resolve issues and escalate when necessary to ensure timely resolution
What we're looking for
- Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support or other customer facing roles
- Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
- Proven track record of supporting customer renewals, retention, and revenue growth
- Strong written and verbal communication skills in English and French
- Must be willing and able to travel within France as needed for the role, with a preference for candidates located in the Paris metro area
- Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hours
- Negotiation and influence skills to support renewals, expansions, and customer advocacy
- Commitment to our values: Welcoming differences, Being relationship-minded, Practicing responsible participation, Having grit
Your team
Firefox Enterprise
A new team within Mozilla addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure.
Benefits
- Generous performance-based bonus plans to all eligible employees
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
Apply
Direct apply at Mozilla
Opens the job posting at Mozilla
About Mozilla
The non-profit-backed technology company that has shaped the internet for the better over the last 25 years
Mozilla Corporation is the non-profit-backed technology company behind brands like Firefox, the privacy-minded web browser. With more than 225 million people around the world using its products each month, Mozilla focuses on diverse areas including AI, social media, security and more. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation.
Mission
To make the internet better for people; to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled
Key facts
- Technology
- More than 225 million people around the world use Mozilla products each month
- The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation
- Not beholden to any shareholders — only to its mission
- Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software
What they value
- Welcoming differences
- Being relationship-minded
- Practicing responsible participation
- Having grit