Strategic Account Director
Level inferred from job title
Job description
The Strategic Account Director drives revenue growth through expansion deals within Keyfactor's existing customer base, focusing on upsell and cross-sell opportunities and deepening customer relationships. The role collaborates with internal teams to deliver tailored solutions and is measured by account expansion and customer lifetime value.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Sweden, Netherlands
What you'll do
- Proactively identify upsell and cross-sell opportunities by deeply understanding customer needs and aligning them with additional products or services.
- Maintain strong, ongoing relationships with key stakeholders within existing accounts to foster trust and ensure long-term retention.
- Create strategic account plans to drive revenue growth within assigned accounts, outlining goals for expansion and renewal opportunities.
- Work closely with product, marketing, and customer success teams to develop customized solutions and ensure seamless execution of expansion deals.
- Monitor account performance and expansion pipeline, providing regular reports on sales forecasts, revenue targets, and account health metrics.
- Lead contract negotiations for upsell and cross-sell deals, ensuring favorable terms while meeting both customer needs and company objectives.
- Act as a point of escalation for any issues, ensuring swift resolution to maintain client satisfaction and minimize potential churn risks.
- Keep abreast of industry trends, competitor activities, and market changes to offer informed recommendations and maintain a competitive edge within accounts.
What we're looking for
- Bachelor's degree in Business Administration, Technology, or equivalent experience.
- Comprehensive understanding of the IT Security landscape and emerging trends.
- Expertise in risk management and security compliance frameworks.
- Knowledge of advanced technologies and their implications for the IT Security sector.
- Exceptional ability to develop and execute high-level strategic plans that drive growth.
- Expertise in the IT Security industry with an emphasis on market trends and dynamics.
- Strong indirect leadership skills to inspire and guide teams.
- Ability to act as an ambassador for the company, demonstrating behaviors consistent with core values.
- Ability to lead and mentor teams, fostering a culture of continuous improvement and collaboration.
- Strong problem-solving skills to address complex challenges effectively.
Benefits
Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule).
Paid Parental Leave is available to new parents, with structure varying based on regional/government requirements; in regions where government-paid leave doesn't exist, the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
- Comprehensive benefit coverage globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Apply
About Keyfactor, Inc.
The leader in trust infrastructure for AI and machines
Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other.
Mission
Our mission is to securely connect the world: humans, machines, and AI.
Key facts
- Computer and Network Security
- Delivers security software and solutions where trust and openness are of the highest importance for customers
- Serves the world's largest enterprises and government agencies
- Global team
- Up to 40% travel required for this role
What they value
- Trust is paramount.
- Customers are core.
- Innovation never stops, it only accelerates.
- We deliver with agility.
- United by respect.
- Teams make "it" happen.