M
Staff Product Engineer, Enterprise AI
Contract type
Ongoing
Work mode
Remote · Canada
Experience
Lead / principal · 10+ years
Job description
A Staff Full-Stack Product Engineer role at Mozilla's Thunderbird Technologies Corporation, building and shipping features, integrations, and customizations in the Thunderbolt codebase while working directly with technical partners and enterprise customers on deployments.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Canada
- Pay
- CAD 155,000 – 185,000 / year
What you'll do
- Build and ship full-stack features, integrations, and customer-specific customizations in the Thunderbolt codebase, from front-end UI through APIs, services, and deployment configuration
- Work directly with technical partners and enterprise customers to understand their environments, requirements, and constraints, and turn them into technical plans and working software
- Support pilots, proofs of concept, and early production deployments, including partner-hosted and customer-controlled environments
- Diagnose and fix complex issues across the application, infrastructure, identity and access, integration, and data-access layers, including bugs and regressions that need a code change and a release
- Maintain customer-specific customizations over time so they keep working as the core product evolves
- Spot which customer requests should become general product capabilities, and work with product and engineering to build them that way rather than as one-offs
- Bring real-world deployment feedback into roadmap and prioritization discussions
- Write the documentation, deployment guidance, and runbooks that let partners handle routine issues on their own
- Use AI-assisted development tools thoughtfully to move quickly while keeping strong judgment about quality, security, and maintainability
What we're looking for
- 10+ years of professional software engineering experience, including significant time building and shipping production applications with Staff-level scope and impact
- Strong full-stack engineering skills, including modern TypeScript or JavaScript, component-based front-end frameworks, and back-end services, APIs, and integrations
- Meaningful experience working directly with customers, partners, or systems integrators in a technical capacity where you also wrote the code; forward deployed, embedded, consulting, and implementation engineering work all count
- Experience building or supporting AI-enabled applications, such as LLM platforms, RAG systems, agents, enterprise search, or data connectors
- Solid understanding of enterprise deployment concerns, including authentication and identity providers, access control, self-hosted and hybrid infrastructure, observability, and reliability
- Judgment about when to build something custom, when to generalize it into the product, and when to push back on a request
- Clear communication skills with both technical implementers and non-technical stakeholders, including being honest about what the product can and can't do today
- Strong collaboration skills, including experience working closely with product managers, designers, engineers, and other cross-functional stakeholders
- Comfort operating independently in an early-stage product where requirements, architecture, and processes are still taking shape
Nice to have
- Experience with self-hosted, private cloud, sovereign, or regulated deployment environments
- Experience with Docker, Kubernetes, CI/CD, and cloud deployment
- Experience working with European enterprise or public sector customers, or with data residency and sovereignty requirements
- Experience supporting security reviews, privacy assessments, or enterprise procurement processes
- Open-source contributions, or experience in open, highly collaborative engineering environments
Your team
Thunderbolt
An early-stage product delivered largely through technical partners and systems integrators; the engineer works closely with engineering, product, design, enterprise-facing teams, technical partners, contractors, and external contributors.
Benefits
- Fully remote work & schedule flexibility
- Company-provided laptop
- Annual bonus program
- Monthly remote work stipend
- Annual professional development stipend
- Access to Coursera learning platform
- Industry conferences
- Company all-hands and team gatherings
- 24 days PTO per year (prorated)
- Your birthday
- Year-end company shutdown
- 9 wellbeing days
- Public holidays
- Other paid leave
- Quarterly wellbeing stipend for personal / family activities
- RRSP contributions
- Health, dental, & vision insurance
- Disability insurance
- Life insurance
- Employee assistance program
- Paid parental leave
- Paid sick days
Apply
Direct apply at Mozilla
Opens the job posting at Mozilla
About Mozilla
Mission
Support the mission and objectives of Thunderbird Technologies Corporation
Key facts
- Thunderbolt is delivered largely through technical partners and systems integrators
- Many of Thunderbolt's customers and partners are based in Europe
- We benchmark our base salaries to local markets and target the 60th percentile of the peer market
- We do not provide visa sponsorship