Sr. Forward Deployed AI Engineer (Remote Eligible in the UK)
Job description
A senior Forward Deployed Engineer role at Smartsheet leading the most complex AI deployments end-to-end, architecting multi-agent solutions and MCP resource packs, and building Deployment Kits for solutions consultants and partners. The role also involves mentoring junior FDEs and driving the intelligence loop through strategic memos and field findings.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · United Kingdom
What you'll do
- Lead complex, multi-system AI deployments end-to-end: scope, architect, build, validate, and manage the customer relationship throughout
- Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning
- Architect multi-agent solutions selecting the right coordination pattern for each customer's workflow characteristics and compliance requirements
- Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server
- Own Deployment Kit quality for your pod, ensuring kits are documented well enough for a solutions consultant with no engineering background to follow
- Lead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification criteria
- Drive the intelligence loop: author strategic memos, present field findings weekly, contribute Agent Bricks and Skills, file RFCs for platform improvements
- Mentor junior FDEs on customer engagements, code reviews, and Deployment Kit quality
What we're looking for
- 6–10+ years production software engineering, including 3+ years deploying AI/ML to production
- Deep Python; strong TypeScript/JavaScript
- Proven track record leading complex enterprise technical engagements
- Experience managing customer relationships, navigating security reviews, and delivering production systems organisations depend on
- Deep production LLM experience: multi-agent orchestration, MCP/tool-use, RAG optimisation, evaluation frameworks, agent deployment at scale
- System architecture expertise spanning enterprise systems, cloud infrastructure, and AI services, explainable to a CIO and a junior engineer
- Demonstrated ability to create reusable technical assets that others use in production
- Strong written and verbal communication: architecture documents, runbooks, strategic memos, training materials
- Ability to travel domestically and internationally approximately 25–50% of the time
- Eligible to work in the UK on an ongoing basis
- BS or MS in Computer Science, a related field, or equivalent industry experience
Nice to have
- Experience founding or scaling an FDE/solutions engineering function
- Technical founder background
- Databricks, AWS Bedrock, or Temporal experience
- Deep domain knowledge in healthcare, financial services, or government
- Agent framework contributions (Strands SDK, LangChain, open-source MCP servers)
- Proficiency in German/French language
- Familiarity with AI governance, ethics, and regulatory requirements (e.g. GDPR, UK/EU AI Act)
Apply
About Smartsheet
Magic at work
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking.
Mission
Empower teams to manage work seamlessly and scale solutions smarter, uniting human teams with AI agents.
Key facts
- Over 20 years of empowering teams to manage work
- Uniting human teams with AI agents
- 200+ solutions consultants and partners