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Sr Agent Architect (Germany)

parloa
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years

Job description

As a Sr Agent Architect at Parloa, you will act as a solution architect for enterprise AI Agent deployments, designing end-to-end system architectures that connect Parloa's platform to complex enterprise environments and applying systems thinking to build reliable, scalable AI solutions for global enterprise clients.

At a glance

Work mode
Remote
Languages
German – fluent, English – fluent

What you'll do

  • Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms).
  • Build and configure integrations using integration platforms and APIs, applying systems thinking to solve complex, multi-system data flows.
  • Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
  • Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance under real-world conditions.
  • Identify and resolve blockers together with other departments at Parloa (e.g., Product, Solution Engineering, Sales) and the customer.
  • Scope AI Agent deployments, providing strategic architecture advice and execution support to customers and partners.
  • Use your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design prompts for reliable, user-aligned agent behavior.
  • Translate complex customer workflows into structured conversational components that LLMs can execute reliably.
  • Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
  • Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

What we're looking for

  • 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration.
  • Strong systems thinking, with a track record of solving complex technical problems across multiple systems and data sources.
  • Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems).
  • Proficiency in REST API design, JSON/XML data structures, API testing tools (e.g., Postman), and API authentication patterns (OAuth, API keys, JWT).
  • Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic.
  • Analytical and critical thinker with expertise in risk assessment and problem-solving.
  • Strong project and stakeholder management skills, with a passion for meeting milestones and effective communication.
  • Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact.
  • Ability to analyze customer requirements and translate them into LLM prompts and conversational flows, with attention to subtle conversational nuance and A/B testing to assess agent performance.
  • Fluency in German and English is required

Nice to have

  • Prior conversation design, prompt engineering (e.g., chain-of-thought, few-shot learning), or A/B testing experience is a plus, not a requirement - we will train this.

Your team

Agent Architect team

How to get hired

  1. 1Talent Acquisition
  2. 2Hiring Manager
  3. 3Technical Interview(s)
  4. 4Bar Raiser

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About Parloa

Agentic AI for enterprise customer experience

Parloa is shaping the foundation of a new era in customer experience with agentic AI. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.

Mission

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.

Key facts

  • Conversational AI
  • Powered over ONE BILLION interactions between global enterprise brands and their customers
  • Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital
  • Committed to GDPR and ISO compliance, including ISO 27001
  • Parloa is an e-verify employer in the USA

Partners & customers

Booking.comHealthEquityAllianzSAPBarmeniaGothaerTUI

What they value

  • Ownership means being accountable for outcomes, not just tasks
  • Think in solutions, communicate with clarity, and follow through
  • Comfortable making decisions, taking responsibility, and raising the standard
  • Fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one