Solutions Architect
Job description
A Solutions Architect role in Fin's Customer Solutions Team, acting as a trusted technical advisor to customers across the sales cycle. The role focuses on technical discovery, pre-sales, and Proof of Concepts for Fin's AI customer service agent.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · United Kingdom
What you'll do
- Lead technical discovery to identify and address our customers' needs
- Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
- Conduct impactful, value-based solution reviews and in-depth technical sessions
- Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
- Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
- Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
- Build trust with customers by approaching challenges with empathy and curiosity
- Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
- Commit to customer success, ensuring lasting value and proactively addressing challenges
What we're looking for
- Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
- Ability to solve problems independently while thriving in collaborative team environments
- Proven time management skills in a dynamic team environment
- Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle
- Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact
- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction
- Familiarity with managing POCs, RFPs, and addressing complex security questions
- Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
- Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
- Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
- Willing and able to travel occasionally
Your team
Customer Solutions Team
A vibrant team where the Solutions Architect engages directly with customers as their trusted advisor.
Benefits
- Incentive compensation, equity, and benefits may be available for certain roles
- Benefits and programs designed to support health and wellbeing, family, time away from work, and financial future
Apply
About Fin
The highest-performing AI Customer Agent on the market today
Fin, now part of Salesforce, provides an AI Customer Agent enabling businesses to deliver always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by its own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration, and can be combined with the natively integrated Intercom help desk.
Mission
To help businesses provide perfect customer experiences
Key facts
- AI customer service software
- Fin is now part of Salesforce
- Fin is the highest-performing AI Customer Agent on the market today
- Fin is powered by its own AI models
- Fin can be combined with the natively integrated Intercom help desk
- Salesforce is the #1 AI CRM
Partners & customers
What they value
- Empathy and curiosity
- Customer success