Solutions Architect
Job description
A Solutions Architect role at Chainalysis spanning the full customer journey, acting as technical lead alongside Sales before the sale and owning hands-on deployment, configuration and adoption after the sale for private sector customers.
At a glance
- Work mode
- Remote · United Kingdom
- Languages
- English – fluent
What you'll do
- Partner with the Sales team as the technical lead, running discovery, demonstrations, and proofs of value, and leading discussions on value creation and solution development that achieve the technical win
- Design customer-specific solutions for the deployment and integration of Chainalysis products, and give guidance on technical challenges ranging from high-level architecture to code implementation
- Own the post-sale customer experience end to end, configuring, deploying, and tuning products directly and working alongside customer teams so they become self-sufficient
- Drive sustained adoption and measurable value, from fast onboarding through to monitoring usage, reviewing product health, tuning rules and alerts, and intervening when adoption slips
- Map customer workflows to capabilities across the product suite, including investigations, compliance, security, and data analysis solutions
- Investigate using Chainalysis tooling to a competent standard, tracing, attributing, and analysing on the platform, surfacing actionable insights and integrating Chainalysis into the customer's compliance and risk workflows
- Resolve technical, compliance, analytical, and operational questions directly, owning time-sensitive decisions by validating signals quickly and moving matters through the correct escalation path
- Communicate and translate complex technical requirements to Product and Engineering teams, including data gaps such as unclustered or unattributed services found in the field
- Become a trusted technical advisor to internal and external customers, identifying business opportunities and increasing foothold with private sector customers and prospects
What we're looking for
- Worked in or directly with private sector customer types: banks, cryptocurrency exchanges, payment processors, and blockchain developers
- Practical understanding of compliance, investigative, and risk workflows, with practitioner experience in investigations, compliance, fraud, risk, or security
- Technical generalist background, comfortable with REST API integrations and familiar with how data is structured in SQL, and always interested in learning more
- Experience of account or customer management for an enterprise SaaS business, including commercial awareness and partnering with sales counterparts on renewals and expansion
- Ability to communicate clearly with both technical and executive audiences
- Curiosity, fast learning, and motivation to solve difficult customer problems
- A collaborative approach and generosity with knowledge
- Fluency in English
Nice to have
- Financial compliance and anti-money laundering obligations
- Proficiency in Python, REST API integrations, and SQL databases
- Hands-on use of AI tooling to improve delivery quality or speed
- Experience handling sensitive data and proprietary methods, and protecting them while using them effectively
Your team
Solutions Architecture
Understands high-level business strategy and translates it into technical requirements for customers; provides technical leadership and guidance to customers, prospects, and partners.
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About Chainalysis
The blockchain data platform
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence.
Mission
To build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
Key facts
- Blockchain analytics
- Described as the world's most trusted blockchain analytics platform
- Sits at an intersection of proprietary data, regulatory relationships and crypto expertise
- Uses AI as a new way of working across roles
What they value
- Diversity of experience and thought
- Growth and innovation
- Safety and security