T
Solution Engineer
Contract type
Ongoing
Work mode
Remote · Australia, Singapore, Japan
Experience
3 years
Job description
A Solutions Engineer on Twilio's Communications APJ team who combines technical depth with executive relationship building to design and prototype customer engagement experiences on Twilio's platform. The role leads the technical and experiential win for customers across APJ.
At a glance
- Work mode
- Remote · Australia, Singapore, Japan
What you'll do
- Lead client discovery sessions to identify business challenges, goals, and core value drivers
- Translate complex customer requirements into high-level future-state architecture and implementation roadmaps
- Deliver customized software demos, presentations, and proof-of-concepts (POCs) for audiences ranging from front-line staff to C-level executives
- Address technical objections, respond to RFPs/RFIs, and partner closely with Account Executives to accelerate deal closures
- Help customers across APJ design and build next-generation customer engagement experiences powered by Twilio's Customer Engagement Platform
- Prototype solutions and translate business intent into scalable architectures
- Guide customers on how experiences should behave when humans and AI work together
What we're looking for
- Understanding of cloud computing, cPaaS, AI
- Exceptional public speaking, storytelling, interpersonal, and consensus-building capabilities
- Curious of technology and willingness to learn new technology
Your team
Twilio Communications APJ team
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
Apply
About Twilio
Shaping the future of communications
Twilio delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. It is a remote-first company with a strong culture of connection and global inclusion.
Key facts
- Remote-first work
- Uses AI to help make its hiring process efficient; every hiring decision is made by real Twilions
- Approximately 35% travel anticipated for this role
- Twilio Magic values
What they value
- Twilio Magic