C
Software Engineer - L3 Support
Contract type
Ongoing
Work mode
Remote
Experience
3 years
Job description
A remote software engineering role providing L3 support for Ubuntu and the open source stack, troubleshooting complex customer issues and developing upstream bug fixes. The role covers all layers of Linux-based infrastructure and applications for large enterprise customers.
At a glance
- Employment
- Full-time
- Work mode
- Remote
What you'll do
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
- Maintain a close working relationship with Canonical's Field, Support and product engineering teams
- Participate in upstream communities
- Develop bug fixes, backport patches, and work with upstream for inclusion
- Review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage your time effectively against those priorities
- Participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we're looking for
- An exceptional academic track record
- Background in Computer Science, STEM or similar
- Experience with Linux and open source software
- Experience with at least one of Python, Go, C or C++ on Linux
- A drive to learn unfamiliar technology and deep-dive difficult issues
- Willingness to travel up to 4 times a year for internal events
Nice to have
- You love technology and working with brilliant people
- You are curious, flexible, articulate, and accountable
- You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
Benefits
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
- Performance-driven annual bonus
Apply
About Canonical
A leading provider of open source software and operating systems to the global enterprise and technology markets
Canonical publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. It is founder-led, profitable, and growing.
Key facts
- 1200+ colleagues
- 2004
- Open source software and operating systems
- Publishes Ubuntu
- 1200+ colleagues in 75+ countries
- Very few office-based roles
- Teams meet two to four times yearly in person
- Founder-led, profitable, and growing
- Most colleagues have worked from home since inception in 2004
What they value
- Excellence
- Fairness globally
- Diversity of experience, perspectives, and background