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Senior Technical Account Manager - Strategic Services (EMEA)
ClickUp
Contract type
Ongoing
Work mode
100% remote
Experience
Senior · Not stated
Level inferred from job title
Job description
Key details
- Lead complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders
- Translate ambiguous business needs into scalable workflow and process solutions
- Communicate effectively with both hands-on operators and executive stakeholders
- Drive outcomes with a clear ownership mindset rather than operating reactively
- Recommend or deploy automation, reporting, and AI-enabled workflow improvements
- Manage strategic or enterprise customer relationships where adoption, governance, and value realization matter
- Influence cross-functional teams without direct authority
- Company mission
- Information not specified
Benefits
- Information not specified
Requirements & details
- Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function
- Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders
- Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions
- Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders
- Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change
- Preferred: Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms
- Preferred: Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements
- Preferred: Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration
- Preferred: Exposure to change management, customer enablement, or consulting-style discovery and solutioning
- Preferred: Ability to influence cross-functional teams without direct authority
- Location: This role is approved for hiring in Ireland
- Remote, hybrid, travel, or time-zone expectations to be confirmed during the hiring process
- Visa sponsorship is not available for roles outside of engineering and product at this time
- Information not specified
- Uncategorized